RUCKUS One / Admin Portal (North America): Performance Degradation

Update timeline

1. investigating Sep 28, 2026, 07:13 PM UTC

   Performance Degradation We are currently investigating reports of intermittent slowness affecting the RUCKUS One Admin Portal. Customers may experience slower-than-normal page loads or delayed responses while navigating the portal. Core RUCKUS One services remain operational. Our engineering teams are actively investigating and monitoring the issue. We will provide additional updates as more information becomes available.

2. investigating Sep 28, 2026, 07:57 PM UTC

   Performance Degradation We are currently investigating intermittent slowness affecting the RUCKUS One Admin Portal in the North America region. Customers may experience slower-than-normal page loads, delayed responses, or intermittent latency while accessing and navigating the Admin Portal. Our engineering teams are actively investigating the issue, validating affected services and dependencies, and performing remediation actions to improve portal responsiveness. The issue was first observed by a small subset of customer at approximately 9:05 AM PDT on September 28, 2026. Customer impact remains active at this time. We are closely monitoring the environment and will provide the next update within 30 minutes, or sooner if there is a significant change.

3. investigating Sep 28, 2026, 08:19 PM UTC

   Service Unavailable We are continuing to investigate intermittent slowness affecting the RUCKUS One Admin Portal in the North America region. Following recent remediation actions, we are seeing improved portal responsiveness and overall performance is currently looking better. Our engineering teams are continuing to closely monitor the environment and validate service stability. The incident remains under investigation while we confirm that the improvement is sustained and continue reviewing the conditions contributing to the degradation. We will provide the next update within 30 minutes, or sooner if there is a significant change.

4. resolved Sep 28, 2026, 08:34 PM UTC

   Service Restored The intermittent slowness affecting the RUCKUS One Admin Portal in the North America region has been resolved. Following remediation actions and an extended period of monitoring, portal performance has remained stable and is operating normally. Our engineering teams will continue to review the incident and the contributing conditions to identify any additional preventive actions. Service has been restored and the environment remains stable.