RUCKUS Networks incident
RUCKUS CloudPath / Authentication (Europe): Performance Degradation
Resolved after 49 minutes, affecting Authentication (Europe), on September 29, 2026.
Service Restored The issue affecting RUCKUS CloudPath Authentication in Europe has been resolved, and normal service has been restored. Service performance and availability have returned to expected levels, and customers should now be able to access and use the affected service normally. Our engineering teams have validated service stability and will continue to monitor the environment closely for any further issues.
Affected components
Update timeline
- investigating Sep 29, 2026, 05:11 PM UTC
Performance Degradation We are investigating reports of performance issues affecting RUCKUS CloudPath Authentication in Europe. Customers may experience intermittent errors, increased response times, delays, or reduced functionality while using the affected service. Our engineering teams are actively investigating the issue to understand the scope and impact and are working to restore normal service. We will provide additional updates as more information becomes available.
- investigating Sep 29, 2026, 05:14 PM UTC
Performance Degradation We are investigating a data center infrastructure issue affecting RUCKUS CloudPath Authentication in Europe. Customers may experience intermittent errors, increased response times, delays, or reduced functionality while using the affected service. Our engineering teams are actively investigating the issue, assessing the scope and impact, and working to restore normal service. We will provide additional updates as more information becomes available.
- resolved Sep 29, 2026, 06:00 PM UTC
Service Restored The issue affecting RUCKUS CloudPath Authentication in Europe has been resolved, and normal service has been restored. Service performance and availability have returned to expected levels, and customers should now be able to access and use the affected service normally. Our engineering teams have validated service stability and will continue to monitor the environment closely for any further issues.
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