RUCKUS Networks incident
RUCKUS One / Admin Portal (Europe): Third-Party Service Disruption - Potential Impact to RUCKUS Support Services
Resolved after 3 hours 54 minutes, affecting Admin Portal (Europe), on September 16, 2026.
Resolved: RUCKUS One Admin Portal Access Disruption The third-party service disruption affecting access to the RUCKUS One Admin Portal has been resolved. During the incident, the third-party provider experienced a service disruption that resulted in intermittent availability and performance issues. As a result, some customers may have experienced intermittent errors, increased response times, or difficulty logging in to the RUCKUS One Admin Portal. The impact was limited to Admin Portal access and did not affect the operation of the underlying RUCKUS One cloud services, device connectivity, or network operations. The third-party provider implemented mitigation measures and subsequently confirmed that the service disruption ended at 8:26 AM PDT. Following recovery, service health was monitored and validated before the incident was formally declared resolved. Incident Window: September 16, 2026, 12:50 AM – 8:26 AM PDT The incident is now resolved, and all RUCKUS services are operating normally. We will continue to monitor service health to ensure continued stability.
Affected components
Update timeline
- investigating Sep 16, 2026, 04:09 PM UTC
Third-Party Service Disruption - Potential Impact to RUCKUS Support Services We are aware of an ongoing service disruption affecting a third-party service provider used by RUCKUS One. As a result, some customers may experience intermittent errors, delays, or difficulty logging in to the RUCKUS One Admin Portal. Customers may also experience issues accessing support services, including submitting new support cases. The underlying RUCKUS One cloud services remain operational. The impact is currently limited to Admin Portal access and associated support services. The third-party provider has implemented mitigation measures and is reporting recovery across most affected environments. We continue to monitor the situation and will provide additional updates as appropriate.
- resolved Sep 16, 2026, 08:03 PM UTC
Resolved: RUCKUS One Admin Portal Access Disruption The third-party service disruption affecting access to the RUCKUS One Admin Portal has been resolved. During the incident, the third-party provider experienced a service disruption that resulted in intermittent availability and performance issues. As a result, some customers may have experienced intermittent errors, increased response times, or difficulty logging in to the RUCKUS One Admin Portal. The impact was limited to Admin Portal access and did not affect the operation of the underlying RUCKUS One cloud services, device connectivity, or network operations. The third-party provider implemented mitigation measures and subsequently confirmed that the service disruption ended at 8:26 AM PDT. Following recovery, service health was monitored and validated before the incident was formally declared resolved. Incident Window: September 16, 2026, 12:50 AM – 8:26 AM PDT The incident is now resolved, and all RUCKUS services are operating normally. We will continue to monitor service health to ensure continued stability.
Your product runs on more than RUCKUS Networks
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services