Routable Outage History

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Routable had 14 outages in the last 2 years totaling 125h 19m of downtime — averaging 0.6 incidents per month.

There were 14 Routable outages since December 4, 2024 totaling 125h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.routable.com

Major September 1, 2026

Errors with QuickBooks Online workspaces

Detected by Pingoru
Sep 01, 2026, 09:48 PM UTC
Resolved
Sep 02, 2026, 03:36 AM UTC
Duration
5h 47m
Affected: Web Application UIRoutable API
Timeline · 3 updates
  1. investigating Sep 01, 2026, 09:48 PM UTC

    We are seeing an increase in errors due to a Quickbooks Online outage. This is primarily affecting QBO connected workspaces.

  2. monitoring Sep 02, 2026, 03:03 AM UTC

    We are now seeing most QuickBooks Online requests succeed. We will continue to monitor.

  3. resolved Sep 02, 2026, 03:36 AM UTC

    QuickBooks Online's incident (https://status.quickbooks.intuit.com/incidents/vkntw55njz2z) is still listed as unresolved, but we have observed steady success rates in requests to QBO. We will continue to monitor for any regressions.

Read the full incident report →

Major July 13, 2026

Elevated error rates for payables and vendors

Detected by Pingoru
Jul 13, 2026, 05:19 PM UTC
Resolved
Jul 13, 2026, 08:02 PM UTC
Duration
2h 42m
Affected: Web Application UIRoutable API
Timeline · 3 updates
  1. identified Jul 13, 2026, 05:19 PM UTC

    We are seeing elevated error rates with our payment provider. They are currently investigating.

  2. monitoring Jul 13, 2026, 05:58 PM UTC

    Our provider has implemented a fix, and we see successful transactions. We are monitoring and investigating failed payables.

  3. resolved Jul 13, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 14, 2026

Same-Day ACH processing delayed due to FED system issues

Detected by Pingoru
May 14, 2026, 05:37 PM UTC
Resolved
May 14, 2026, 06:48 PM UTC
Duration
1h 10m
Affected: Web Application UIRoutable API
Timeline · 2 updates
  1. monitoring May 14, 2026, 05:37 PM UTC

    The Federal Reserve has experienced system issues this morning causing a delay in Same-Day ACH processing. Same-Day ACH debit and credit transactions expected to clear at 12:00 PM CT will be delayed. We are monitoring the situation and working with our partners.

  2. resolved May 14, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 3, 2026

International payment errors in sandbox environments

Detected by Pingoru
Apr 03, 2026, 04:26 PM UTC
Resolved
Apr 07, 2026, 04:30 PM UTC
Duration
4d
Affected: Sandbox UISandbox API
Timeline · 2 updates
  1. identified Apr 03, 2026, 04:26 PM UTC

    An issue with a provider is resulting in errors for some international vendors and payments in the sandbox environment. Production payments are not affected.

  2. resolved Apr 07, 2026, 04:30 PM UTC

    Our provider has resolved their issues, and sandbox international payables are working as expected now.

Read the full incident report →

Major March 25, 2026

Increased error rate and timeouts

Detected by Pingoru
Mar 25, 2026, 03:55 PM UTC
Resolved
Mar 25, 2026, 07:15 PM UTC
Duration
3h 19m
Affected: Web Application UIRoutable API
Timeline · 3 updates
  1. investigating Mar 25, 2026, 03:55 PM UTC

    We are investigating a rise in error rates and timeouts to our production application systems.

  2. monitoring Mar 25, 2026, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 07:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 4, 2025

Degraded Performance – Logins and Application Actions

Detected by Pingoru
Dec 04, 2025, 06:54 PM UTC
Resolved
Dec 04, 2025, 08:17 PM UTC
Duration
1h 23m
Affected: Web Application UIRoutable API
Timeline · 5 updates
  1. investigating Dec 04, 2025, 06:54 PM UTC

    We are currently experiencing degraded performance affecting logins and various in-app actions. Users may notice slower than usual response times. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide updates as more information becomes available.

  2. investigating Dec 04, 2025, 06:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 04, 2025, 06:56 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 04, 2025, 07:09 PM UTC

    The issue has been resolved and we are monitoring.

  5. resolved Dec 04, 2025, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Increased failures in payment processing

Detected by Pingoru
Nov 18, 2025, 02:08 PM UTC
Resolved
Nov 18, 2025, 06:34 PM UTC
Duration
4h 25m
Affected: Web Application UISandbox UIRoutable APISandbox API
Timeline · 4 updates
  1. identified Nov 18, 2025, 02:08 PM UTC

    We are seeing an increase in payment processing failures due to an outage affecting our providers.

  2. identified Nov 18, 2025, 02:40 PM UTC

    We are seeing an increase in payment processing failures due to an outage affecting our providers. This is related to the ongoing Cloudflare outage.

  3. monitoring Nov 18, 2025, 02:58 PM UTC

    Cloudflare has implemented a fix. We will continue to monitor systems.

  4. resolved Nov 18, 2025, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 16, 2025

Increased error rate and latency

Detected by Pingoru
Jul 16, 2025, 06:37 PM UTC
Resolved
Jul 16, 2025, 10:16 PM UTC
Duration
3h 39m
Affected: Web Application UIRoutable API
Timeline · 6 updates
  1. investigating Jul 16, 2025, 06:37 PM UTC

    We are seeing an increase in error rate and latency in our system, affecting both the UI and the API. We are currently investigating the issue.

  2. investigating Jul 16, 2025, 06:59 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 16, 2025, 07:00 PM UTC

    We have identified overloaded systems and are rectifying them. We are seeing some performance increases and lowered error rate, but we are still working on the issue.

  4. monitoring Jul 16, 2025, 07:29 PM UTC

    Performance has been restored to normal levels, and we continue to monitor the services.

  5. monitoring Jul 16, 2025, 10:16 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 16, 2025, 10:16 PM UTC

    We have deployed a change to further improve responsiveness, and this incident is now complete.

Read the full incident report →

Major May 14, 2025

Quickbooks Online outage

Detected by Pingoru
May 14, 2025, 04:52 PM UTC
Resolved
May 14, 2025, 06:36 PM UTC
Duration
1h 43m
Affected: Web Application UIRoutable API
Timeline · 3 updates
  1. investigating May 14, 2025, 04:52 PM UTC

    Quickbooks online is experiencing an outage, and it is triggering disconnections with Routable. We are investigating and monitoring the QBO systems.

  2. investigating May 14, 2025, 06:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 14, 2025, 06:36 PM UTC

    Quickbooks online has resolved their outage. Routable clients should be able to resume normal functionality within the platform. Please reach out if you require support with reconnections or authentication. Sorry for the disruption to your day!

Read the full incident report →

Minor May 7, 2025

Issue affecting the ability to log in for a small number of workspaces.

Detected by Pingoru
May 07, 2025, 01:09 AM UTC
Resolved
May 07, 2025, 01:40 AM UTC
Duration
31m
Affected: Web Application UI
Timeline · 3 updates
  1. investigating May 07, 2025, 01:09 AM UTC

    We have a fix and are rolling it out momentarily.

  2. identified May 07, 2025, 01:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 07, 2025, 01:40 AM UTC

    A fix has been deployed.

Read the full incident report →

Minor March 21, 2025

Increased rate of delayed transfers

Detected by Pingoru
Mar 21, 2025, 09:49 PM UTC
Resolved
Mar 21, 2025, 11:35 PM UTC
Duration
1h 46m
Affected: Web Application UIRoutable API
Timeline · 3 updates
  1. investigating Mar 21, 2025, 09:49 PM UTC

    Some transfers are delayed due an underlying provider issue. The team is investigating the issue now.

  2. monitoring Mar 21, 2025, 11:01 PM UTC

    The system is working again, and we are monitoring for further issues. A small number of payables were impacted and put into Issue status, and the team is working to re-process them.

  3. resolved Mar 21, 2025, 11:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 14, 2025

Retroactive: Increased latency and error rate in dashboard and API

Detected by Pingoru
Mar 14, 2025, 06:05 PM UTC
Resolved
Mar 14, 2025, 06:25 PM UTC
Duration
19m
Affected: Web Application UIRoutable API
Timeline · 2 updates
  1. monitoring Mar 14, 2025, 06:05 PM UTC

    There was a period of increased errors and latency in requests to our dashboard and API. Requests are flowing faster now, and we are investigating the cause.

  2. resolved Mar 14, 2025, 06:25 PM UTC

    We have confirmed that all systems are behaving as expected.

Read the full incident report →

Major February 3, 2025

Retroactive: Increased error rates and latency

Detected by Pingoru
Feb 03, 2025, 06:34 PM UTC
Resolved
Feb 03, 2025, 06:24 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 03, 2025, 06:34 PM UTC

    We had a brief period of increased latency and error rates during a software deployment. The application was unresponsive for around 5 minutes, and recovered automatically. If there are any further issues please contact support.

Read the full incident report →

Minor December 4, 2024

Banking provider issues may result in delays

Detected by Pingoru
Dec 04, 2024, 08:29 PM UTC
Resolved
Dec 04, 2024, 10:55 PM UTC
Duration
2h 26m
Affected: Web Application UIRoutable API
Timeline · 2 updates
  1. investigating Dec 04, 2024, 08:29 PM UTC

    We are experiencing issues with our banking provider that may result in delays in processing as well as the inability to manually add funding sources.

  2. resolved Dec 04, 2024, 10:55 PM UTC

    This incident has been resolved.

Read the full incident report →