Routable incident

Elevated error rates for payables and vendors

Major Resolved View vendor source →

Routable experienced a major incident on July 13, 2026 affecting Web Application UI and Routable API, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 05:19 PM UTC
Resolved
Jul 13, 2026, 08:02 PM UTC
Duration
2h 42m
Detected by Pingoru
Jul 13, 2026, 05:19 PM UTC

Affected components

Web Application UIRoutable API

Update timeline

  1. identified Jul 13, 2026, 05:19 PM UTC

    We are seeing elevated error rates with our payment provider. They are currently investigating.

  2. monitoring Jul 13, 2026, 05:58 PM UTC

    Our provider has implemented a fix, and we see successful transactions. We are monitoring and investigating failed payables.

  3. resolved Jul 13, 2026, 08:02 PM UTC

    This incident has been resolved.