Routable incident

International payment errors in sandbox environments

Minor Resolved View vendor source →

Routable experienced a minor incident on April 3, 2026 affecting Sandbox UI and Sandbox API, lasting 4d. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 04:26 PM UTC
Resolved
Apr 07, 2026, 04:30 PM UTC
Duration
4d
Detected by Pingoru
Apr 03, 2026, 04:26 PM UTC

Affected components

Sandbox UISandbox API

Update timeline

  1. identified Apr 03, 2026, 04:26 PM UTC

    An issue with a provider is resulting in errors for some international vendors and payments in the sandbox environment. Production payments are not affected.

  2. resolved Apr 07, 2026, 04:30 PM UTC

    Our provider has resolved their issues, and sandbox international payables are working as expected now.