Routable incident

Increased failures in payment processing

Minor Resolved View vendor source →

Routable experienced a minor incident on November 18, 2025 affecting Web Application UI and Sandbox UI and 1 more component, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:08 PM UTC
Resolved
Nov 18, 2025, 06:34 PM UTC
Duration
4h 25m
Detected by Pingoru
Nov 18, 2025, 02:08 PM UTC

Affected components

Web Application UISandbox UIRoutable APISandbox API

Update timeline

  1. identified Nov 18, 2025, 02:08 PM UTC

    We are seeing an increase in payment processing failures due to an outage affecting our providers.

  2. identified Nov 18, 2025, 02:40 PM UTC

    We are seeing an increase in payment processing failures due to an outage affecting our providers. This is related to the ongoing Cloudflare outage.

  3. monitoring Nov 18, 2025, 02:58 PM UTC

    Cloudflare has implemented a fix. We will continue to monitor systems.

  4. resolved Nov 18, 2025, 06:34 PM UTC

    This incident has been resolved.