Resolved after 2 hours 4 minutes, affecting Rootnet.email - Webmail and BIT, Ede and 1 more, on July 23, 2026.
The issue has been resolved. We will work with our mail-provider to determine the cause of this incident in order to prevent this from happening again.
Affected components
Update timeline
- investigating Jul 23, 2026, 07:12 AM UTC
We are currently experiencing outgoing mail delivery issues. Because of this e-mails are being held in the mailqueue and delivery is delayed. This is currently being investigated by our upstream provider. We will provide updates as more information becomes available.
- investigating Jul 23, 2026, 07:30 AM UTC
Our upstream e-mail provider has confirmed the issue is on their end. They are currently urgently working on a fix for this issue. Once we receive further details, we will update the incident.
- monitoring Jul 23, 2026, 08:01 AM UTC
We are seeing recoveries since 09:54 and mail is being delivered again. Mail that was sent during the outage will be delivered with a delay on the next delivery attempt by the mail-daemon. We are currently monitoring the situation with our upstream provider to ensure the issue is completely resolved.
- resolved Jul 23, 2026, 09:16 AM UTC
The issue has been resolved. We will work with our mail-provider to determine the cause of this incident in order to prevent this from happening again.
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