Rootnet Outage History
Rootnet is up right nowPingoru has recorded 16 incidents for Rootnet: 7 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 1 | 24 of 744 (3%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 24 of 744 (3%) |
| November 2026 | 0 | 0 of 25 (0%) |
Incidents, newest first
Major October 12, 2026 Outgoing mail delivery issues 23h 54m Rootnet.email - Webmail, BIT, Ede, euNetworks, Amsterdam, Rootnet.email - SMTP
Started Oct 12, 2026, 07:59 AM UTC· resolved Oct 13, 2026, 07:54 AM UTC
- investigating Oct 12, 2026, 07:59 AM UTC
We are currently experiencing outgoing mail delivery issues. Because of this e-mails are delivered with a delay. This is currently being investigated by our upstream provider. We will provide updates as more information becomes available.
- investigating Oct 12, 2026, 09:06 AM UTC
Our upstream provider is still investigating the issue.
- identified Oct 12, 2026, 10:41 AM UTC
The upstream provider has identified the root cause and is working on a fix.
- identified Oct 12, 2026, 01:33 PM UTC
The upstream provider is still working on a fix.
- identified Oct 12, 2026, 03:00 PM UTC
The upstream provider has informed us they have created a fix and are currently deploying this fix. We are still awaiting for this fix to be deployed.
- identified Oct 12, 2026, 03:15 PM UTC
We are still seeing errors on our side. We have asked our upstream provider to further investigate the issue.
- identified Oct 12, 2026, 10:07 PM UTC
We are still in contact with the upstream provider. They are still investigating the issue and looking for a solution. We are still seeing a significant error and delay rate for e-mails being sent.
- resolved Oct 13, 2026, 07:54 AM UTC
Our upstream provider has resolved the issue around 2:00 last night. We have continued monitoring the issue overnight to ensure everything is working correctly. All delayed mail has also been deliverd.
Major September 8, 2026 Outage BIT 41m beheer.myrootnet.nl, BIT, Ede
Started Sep 08, 2026, 02:55 AM UTC· resolved Sep 08, 2026, 03:36 AM UTC
- monitoring Sep 08, 2026, 02:55 AM UTC
Due to an incident a subset of our VMs was down between 04:20 - 04:50. Not all VMs are affected. As of 04:40, the VMs are available again. The reason of the outage is under investigation.
- monitoring Sep 08, 2026, 03:20 AM UTC
There was a partial power-outage at one of our racks in BIT. This has caused several hypervisors to reboot. These hypervisors are now running on the secondary power feed. We are currently in contact with BIT to get both power feed back online. As of 04:50 all VMs are operational again.
- resolved Sep 08, 2026, 03:36 AM UTC
At approximately 04:20 power was lost at a single power feed during maintenance by the datacenter (BIT). During the failover to the secondary power feed a circuit breaker tripped causing several hypervisors to reboot. VMs were manually restarted after the reboot of the hypervisors and recovered between 04:45-04:50. All VMs were available again as of 04:50. Power of the secondary feed was restored at 05:20.
Critical August 30, 2026 Packet loss on 185.173.20.X addresses 1d Internet Uplink - BIT, Ede
Started Aug 30, 2026, 03:03 PM UTC· resolved Aug 31, 2026, 03:11 PM UTC
- investigating Aug 30, 2026, 03:03 PM UTC
We're seeing some packet loss on our 185.173.20.X range and we're currently investigating the cause of this. At 17.30 we will post an update or sooner if more information is available.
- identified Aug 30, 2026, 03:31 PM UTC
The issue has been identified and been traced back to an ongoing DDoS attack in a neighboring network. We are in contact with the network provider to mitigate the issue.
- identified Aug 30, 2026, 04:22 PM UTC
The network provider is implementing additional mitigations to lessen the pressure on their network infrastructure. We will stay in contact and update this incident once we know more.
- monitoring Aug 30, 2026, 05:34 PM UTC
Both the network provider and NaWas have implemented sufficient mitigations to alleviate the pressure on their core network. There currently is no further impact on customer services, we keep monitoring the situation but expect no further issues.
- monitoring Aug 30, 2026, 09:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 31, 2026, 03:11 PM UTC
This incident has been resolved.
Major July 23, 2026 Outgoing mail delivery issues 2h 4m Rootnet.email - Webmail, BIT, Ede, euNetworks, Amsterdam, Rootnet.email - SMTP
Started Jul 23, 2026, 07:12 AM UTC· resolved Jul 23, 2026, 09:16 AM UTC
- investigating Jul 23, 2026, 07:12 AM UTC
We are currently experiencing outgoing mail delivery issues. Because of this e-mails are being held in the mailqueue and delivery is delayed. This is currently being investigated by our upstream provider. We will provide updates as more information becomes available.
- investigating Jul 23, 2026, 07:30 AM UTC
Our upstream e-mail provider has confirmed the issue is on their end. They are currently urgently working on a fix for this issue. Once we receive further details, we will update the incident.
- monitoring Jul 23, 2026, 08:01 AM UTC
We are seeing recoveries since 09:54 and mail is being delivered again. Mail that was sent during the outage will be delivered with a delay on the next delivery attempt by the mail-daemon. We are currently monitoring the situation with our upstream provider to ensure the issue is completely resolved.
- resolved Jul 23, 2026, 09:16 AM UTC
The issue has been resolved. We will work with our mail-provider to determine the cause of this incident in order to prevent this from happening again.
Minor June 3, 2026 Decreased availability 185.173.20.0/24 subnet 54m Internet Uplink - BIT, Ede
Started Jun 03, 2026, 07:03 PM UTC· resolved Jun 03, 2026, 07:57 PM UTC
- investigating Jun 03, 2026, 07:03 PM UTC
We are currently experiencing an issue that causes packet loss for traffic to the 185.173.20.0/24 subnet. This issue is being investigated by our network provider. We will update this message as more information becomes available. We expect the next update within 30 minutes.
- monitoring Jun 03, 2026, 07:18 PM UTC
The issue was caused by a DDoS attack to an upstream provider. The traffic has been re-routed to resolve the issue.
- resolved Jun 03, 2026, 07:57 PM UTC
This incident has been resolved.
Notice January 7, 2026 Unavailability Kerio –
Started Jan 07, 2026, 10:00 AM UTC· resolved Jan 07, 2026, 10:00 AM UTC
- resolved Jan 07, 2026, 10:00 AM UTC
During a routine renewal of Kerio's SSL/TLS certificates the server did not automatically reboot. After manually restarting Kerio all services are running smoothly again. No further downtime is expected.
Minor November 17, 2025 Reduced mail deliverability 3d 2h Rootnet.email - Webmail, BIT, Ede, euNetworks, Amsterdam, Rootnet.email - SMTP
Started Nov 17, 2025, 10:27 AM UTC· resolved Nov 20, 2025, 01:15 PM UTC
- investigating Nov 17, 2025, 10:27 AM UTC
We are experiencing reduced deliverability for outgoing e-mails sent through our our mail-filter to specific providers such as Microsoft (@outlook,@live,@hotmail,@office365) and Yahoo (@yahoo) due to a blacklisting. We are investigating the cause and taking actions to resolve this issue.
- identified Nov 17, 2025, 12:09 PM UTC
We have determined that the issue was caused by spambots abusing a large amount of unprotected webforms of our clients. We have contacted these clients and asked them to resolve the problem on their websites. We have also contacted Microsoft and Yahoo to delist our IP-addresses from their blacklists. Microsoft has confirmed they will delist our IP-adresses within 24-48 hours. We are still waiting for a response from Yahoo.
- monitoring Nov 17, 2025, 04:32 PM UTC
Since 13:10 we no longer see mail deliverability issues for mails sent to Microsoft. Mails sent to Yahoo remain throttled. We are still waiting for their response in order to fully resolve the issue.
- monitoring Nov 18, 2025, 04:23 PM UTC
We are still seeing Yahoo throttling mails sent through our platform. In order to work around this we will be adding additional IP-addresses to sent these e-mails. Yahoo remains very restricted however, and a definitive solution will require their cooperation.
- monitoring Nov 19, 2025, 09:31 AM UTC
We are seeing significant improvements in mail deliverability to Yahoo. We are still monitoring the situation.
- resolved Nov 20, 2025, 01:15 PM UTC
No further deliverability issues have been observed. The incident is resolved.
Notice September 28, 2025 Degraded DNS Resolution 36m DNS - nsauth.myrootnet.nl, DNS - nsauth.myrootnet.com
Started Sep 28, 2025, 07:44 AM UTC· resolved Sep 28, 2025, 08:21 AM UTC
- monitoring Sep 28, 2025, 07:44 AM UTC
Between 09:25 and 09:35 our monitoring detected a degradation of the DNS performance. This degradation was caused by a DDoS attack. As of 09:35 the query performance has been restored. We are monitoring the situation for any possible new attacks.
- resolved Sep 28, 2025, 08:21 AM UTC
DNS continues to be working as expected. The incident is resolved.
Notice September 9, 2025 Reduced availability of DNS platform 4h 4m DNS - nsauth.myrootnet.nl, DNS - nsauth.myrootnet.com
Started Sep 09, 2025, 07:07 AM UTC· resolved Sep 09, 2025, 11:11 AM UTC
- investigating Sep 09, 2025, 07:07 AM UTC
We're seeing reduced availability of the DNS platform resulting in DNS queries not receiving an answer.
- monitoring Sep 09, 2025, 07:20 AM UTC
We've seen a spike in traffic due to a DDoS. This resulted in reduced reachability of services like our DNS platform and thus failing DNS queries. The attack has been mitigated for now but we're closely monitoring the network traffic for deviations.
- resolved Sep 09, 2025, 11:11 AM UTC
We're no longer seeing DDoS traffic and all services work as expected.