RoomKeyPMS Outage History

RoomKeyPMS is up right now

RoomKeyPMS had 7 outages in the last 2 years totaling 232h 53m of downtime — averaging 0.3 incidents per month.

There were 7 RoomKeyPMS outages since October 22, 2025 totaling 232h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://roomkeypms.statuspage.io

Minor September 23, 2026

Redlining Reports

Detected by Pingoru
Sep 23, 2026, 06:45 PM UTC
Resolved
Sep 23, 2026, 08:39 PM UTC
Duration
1h 53m
Affected: East ServerWest ServerJupiter Server
Timeline · 4 updates
  1. investigating Sep 23, 2026, 06:45 PM UTC

    We are investigating reports of redlining occurring when running reports or operating RoomKeyPMS. Our team is actively reviewing the issue and working to identify the cause. We will provide another update as more information becomes available.

  2. identified Sep 23, 2026, 07:04 PM UTC

    The issue causing redlining when running reports or operating RoomKeyPMS has been identified. Our team has implemented a resolution and is currently monitoring the system for increased stability. We will provide another update as monitoring continues.

  3. monitoring Sep 23, 2026, 07:12 PM UTC

    Monitoring continues to show signs of stability. RoomKeyPMS operations and reports are running without issue at this time. We will continue monitoring the system and provide further updates as needed.

  4. resolved Sep 23, 2026, 08:39 PM UTC

    The issue causing redlining when running reports or operating RoomKeyPMS has been resolved. Monitoring confirms stable system performance, with operations and reports running normally.

Read the full incident report →

Major June 1, 2026

System Access - Errors Encountered

Detected by Pingoru
Jun 01, 2026, 05:11 PM UTC
Resolved
Jun 01, 2026, 05:14 PM UTC
Duration
3m
Affected: East ServerWest ServerLakeview ServerMagnolia ServerAsia ServerJupiter Server
Timeline · 2 updates
  1. investigating Jun 01, 2026, 05:11 PM UTC

    We have received reports of users encountering an error message stating, "Errors Encountered" when attempting to access certain functions within RoomKeyPMS. Our Development Team is actively investigating the issue and working to identify the root cause. We will provide additional updates as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  2. resolved Jun 01, 2026, 05:14 PM UTC

    The issue causing users to receive an "Errors Encountered" message has been identified and resolved. The root cause was related to the deployment of a recent software release. Our Development Team quickly isolated the issue and implemented a corrective update to restore normal functionality. We are continuing to monitor system performance to ensure stability. We apologize for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.

Read the full incident report →

Minor February 12, 2026

RoomKeyPMS Connectivity Issues

Detected by Pingoru
Feb 12, 2026, 08:25 PM UTC
Resolved
Feb 13, 2026, 07:06 PM UTC
Duration
22h 41m
Affected: East Server
Timeline · 3 updates
  1. investigating Feb 12, 2026, 08:25 PM UTC

    We are currently investigating reports of intermittent connectivity issues affecting RoomKeyPMS. Some customers may experience slow response times or difficulty accessing the platform. Our engineering team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates here as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  2. identified Feb 13, 2026, 12:20 AM UTC

    Earlier today, some customers experienced intermittent timeouts within the application. Our team investigated immediately and identified the root cause. A fix has been implemented, and we are now seeing stable performance across the platform. Systems are operating normally at this time. We will continue to closely monitor performance to ensure ongoing stability. If you continue to experience any issues, please contact our Support team. Thank you for your patience while we worked to resolve this.

  3. resolved Feb 13, 2026, 07:06 PM UTC

    Connectivity has remained stable following the fix implemented earlier. Our team has continued to actively monitor system performance, and we have not observed any further timeouts or connectivity disruptions. All services are operating normally. We will maintain ongoing monitoring as part of our standard protocol to ensure continued stability. If you experience any unexpected issues, please contact our Support team for assistance. Thank you for your patience and understanding.

Read the full incident report →

Minor December 22, 2025

Investigation in Progress

Detected by Pingoru
Dec 22, 2025, 06:28 PM UTC
Resolved
Dec 22, 2025, 08:44 PM UTC
Duration
2h 16m
Affected: East Server
Timeline · 4 updates
  1. investigating Dec 22, 2025, 06:28 PM UTC

    We are currently investigating reports of intermittent connectivity issues impacting access to the platform. Our team is actively working to identify the root cause and assess the scope of impact. At this time, some users may experience difficulty logging in or maintaining a stable connection. We will provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue.

  2. identified Dec 22, 2025, 06:30 PM UTC

    The connectivity issue has been identified. Our team has implemented a fix, and service is currently being monitored to ensure stability. Some users may still experience intermittent connectivity while we continue to verify that the issue is fully resolved. We will provide further updates if any additional action is required.

  3. monitoring Dec 22, 2025, 07:24 PM UTC

    The connectivity issue has been resolved. Our team is actively monitoring the service to ensure full stability and prevent recurrence. We appreciate your patience during this time. Please report any remaining issues so we can address them promptly.

  4. resolved Dec 22, 2025, 08:44 PM UTC

    The connectivity issue has been fully resolved. Services are now stable, and no further disruptions are expected. Thank you for your patience while we worked to restore full functionality.

Read the full incident report →

Minor October 22, 2025

API & EDH Issues Identified

Detected by Pingoru
Oct 22, 2025, 06:28 AM UTC
Resolved
Oct 22, 2025, 03:05 PM UTC
Duration
8h 36m
Affected: IDeaSTravelClick GMSTravelClick iHotelier Advanced 2-WayAPIProfile Match & MergeDuetto EDHVertical Booking
Timeline · 2 updates
  1. investigating Oct 22, 2025, 06:28 AM UTC

    Following the recent server migration, we’ve identified issues affecting API services and the Enterprise Data Hub (EDH). Our team is investigating and working to restore normal service as quickly as possible.

  2. resolved Oct 22, 2025, 03:05 PM UTC

    Resolved – API & EDH Service Disruption Timeframe: October 21, 2025, from 9:00 PM to 12:40 AM PST The earlier issues affecting API services and the Enterprise Data Hub (EDH) have been resolved. Both services are now fully operational following the completion of the server migration. We appreciate your patience and understanding while our team worked to restore service.

Read the full incident report →