RoomKeyPMS Outage History

RoomKeyPMS is up right now

RoomKeyPMS had 9 outages in the last 2 years totaling 323h 14m of downtime — averaging 0.4 incidents per month.

There were 9 RoomKeyPMS outages since August 21, 2024 totaling 323h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://roomkeypms.statuspage.io

Minor February 12, 2026

RoomKeyPMS Connectivity Issues

Detected by Pingoru
Feb 12, 2026, 08:25 PM UTC
Resolved
Feb 13, 2026, 07:06 PM UTC
Duration
22h 41m
Affected: East Server
Timeline · 3 updates
  1. investigating Feb 12, 2026, 08:25 PM UTC

    We are currently investigating reports of intermittent connectivity issues affecting RoomKeyPMS. Some customers may experience slow response times or difficulty accessing the platform. Our engineering team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates here as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  2. identified Feb 13, 2026, 12:20 AM UTC

    Earlier today, some customers experienced intermittent timeouts within the application. Our team investigated immediately and identified the root cause. A fix has been implemented, and we are now seeing stable performance across the platform. Systems are operating normally at this time. We will continue to closely monitor performance to ensure ongoing stability. If you continue to experience any issues, please contact our Support team. Thank you for your patience while we worked to resolve this.

  3. resolved Feb 13, 2026, 07:06 PM UTC

    Connectivity has remained stable following the fix implemented earlier. Our team has continued to actively monitor system performance, and we have not observed any further timeouts or connectivity disruptions. All services are operating normally. We will maintain ongoing monitoring as part of our standard protocol to ensure continued stability. If you experience any unexpected issues, please contact our Support team for assistance. Thank you for your patience and understanding.

Read the full incident report →

Minor December 22, 2025

Investigation in Progress

Detected by Pingoru
Dec 22, 2025, 06:28 PM UTC
Resolved
Dec 22, 2025, 08:44 PM UTC
Duration
2h 16m
Affected: East Server
Timeline · 4 updates
  1. investigating Dec 22, 2025, 06:28 PM UTC

    We are currently investigating reports of intermittent connectivity issues impacting access to the platform. Our team is actively working to identify the root cause and assess the scope of impact. At this time, some users may experience difficulty logging in or maintaining a stable connection. We will provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue.

  2. identified Dec 22, 2025, 06:30 PM UTC

    The connectivity issue has been identified. Our team has implemented a fix, and service is currently being monitored to ensure stability. Some users may still experience intermittent connectivity while we continue to verify that the issue is fully resolved. We will provide further updates if any additional action is required.

  3. monitoring Dec 22, 2025, 07:24 PM UTC

    The connectivity issue has been resolved. Our team is actively monitoring the service to ensure full stability and prevent recurrence. We appreciate your patience during this time. Please report any remaining issues so we can address them promptly.

  4. resolved Dec 22, 2025, 08:44 PM UTC

    The connectivity issue has been fully resolved. Services are now stable, and no further disruptions are expected. Thank you for your patience while we worked to restore full functionality.

Read the full incident report →

Minor October 22, 2025

API & EDH Issues Identified

Detected by Pingoru
Oct 22, 2025, 06:28 AM UTC
Resolved
Oct 22, 2025, 03:05 PM UTC
Duration
8h 36m
Affected: IDeaSTravelClick GMSTravelClick iHotelier Advanced 2-WayAPIProfile Match & MergeDuetto EDHVertical Booking
Timeline · 2 updates
  1. investigating Oct 22, 2025, 06:28 AM UTC

    Following the recent server migration, we’ve identified issues affecting API services and the Enterprise Data Hub (EDH). Our team is investigating and working to restore normal service as quickly as possible.

  2. resolved Oct 22, 2025, 03:05 PM UTC

    Resolved – API & EDH Service Disruption Timeframe: October 21, 2025, from 9:00 PM to 12:40 AM PST The earlier issues affecting API services and the Enterprise Data Hub (EDH) have been resolved. Both services are now fully operational following the completion of the server migration. We appreciate your patience and understanding while our team worked to restore service.

Read the full incident report →

Notice June 17, 2025

EDH IntegrationAPI Interruption

Detected by Pingoru
Jun 17, 2025, 05:52 PM UTC
Resolved
Jun 19, 2025, 05:10 PM UTC
Duration
1d 23h
Affected: IDeaSTravelClick GMSTravelClick iHotelier Advanced 2-WayDuetto EDH
Timeline · 2 updates
  1. monitoring Jun 17, 2025, 05:52 PM UTC

    We are investigating an issue that occurred between last night (6/16) and early this morning (6/17), during which one of the EDH components, IntegrationAPI, failed and stopped functioning. This interruption affected outgoing messages and impacted several services, including TravelClick, Duetto, and IDeaS. During the incident, EDH held the outgoing messages through the night. At this time, we have not yet been able to determine the root cause of the failure. As part of our response, we have implemented additional alerts and monitoring to help detect and address similar issues more proactively and prevent this from happening again. Everything is operating normally now, and no further action is required on your part. We appreciate your patience and will provide further updates if new information becomes available.

  2. resolved Jun 19, 2025, 05:10 PM UTC

    Last week, EDH shut down after exceeding its default exception threshold. We’ve since increased this threshold and added monitoring to alert our development team if the service is down for more than 5 minutes. EDH processes messages by querying the database for changes and loading them through the integration. A high volume of changes in a short period can cause temporary message failures, which EDH retries until successful. On Friday, we restarted EDH following an API integration failure. Last night, a deployment misconfiguration led to a spike in API exceptions. We’ve corrected the configuration and enhanced monitoring to ensure faster recovery and greater stability.

Read the full incident report →

Notice June 13, 2025

RoomKeyPMS Connectivity Impact (EDH & Housekeeping Web)

Detected by Pingoru
Jun 13, 2025, 07:06 PM UTC
Resolved
Jun 13, 2025, 07:06 PM UTC
Duration
—
Affected: IDeaSTravelClick GMSTravelClick iHotelier Advanced 2-WayProfile Match & MergeDuetto EDHVertical Booking
Timeline · 3 updates
  1. monitoring Jun 13, 2025, 02:31 PM UTC

    We want to inform our customers that Microsoft Azure performed a maintenance activity earlier today that impacted RoomKeyPMS authentication services. As a result, some customers may have experienced connectivity issues with EDH interface connections and the RoomKeyPMS Housekeeping Web module between 5:33 AM and 7:07 AM PST. We are now seeing stability in connectivity across impacted services. Our Development team continues to monitor the situation closely to ensure performance remains stable. We appreciate your patience, and we will provide further updates if necessary.

  2. monitoring Jun 13, 2025, 02:32 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jun 13, 2025, 07:06 PM UTC

    We experienced an outage that affected RoomkeyIntegrationAPI, the service that enables certain web solutions, including the Housekeeping Scheduler, PM&M, and EDH to access our production databases. The issue has been resolved, and everything should be normal now. All impacted services are functioning as expected. Our team is still investigating the underlying causes of the failure, and we will provide further updates if needed. We appreciate your patience and understanding.

Read the full incident report →

Minor April 17, 2025

Payments Processing Issue

Detected by Pingoru
Apr 17, 2025, 11:01 PM UTC
Resolved
Apr 17, 2025, 11:29 PM UTC
Duration
27m
Affected: RoomKeyPMS Payments Powered by Fullsteam
Timeline · 4 updates
  1. investigating Apr 17, 2025, 11:01 PM UTC

    Payments processing issue has been reported and is currently being investigated.

  2. monitoring Apr 17, 2025, 11:21 PM UTC

    Payment processing has stabilized and being monitored.

  3. monitoring Apr 17, 2025, 11:22 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 17, 2025, 11:29 PM UTC

    Application was restarted and confirmed successful payment processing. Investigation and monitoring ongoing.

Read the full incident report →

Notice August 21, 2024

Fullsteam Payment Gateway Down

Detected by Pingoru
Aug 21, 2024, 11:48 PM UTC
Resolved
Aug 22, 2024, 12:46 AM UTC
Duration
57m
Affected: RoomKeyPMS Payments Powered by Fullsteam
Timeline · 4 updates
  1. investigating Aug 21, 2024, 11:48 PM UTC

    We are currently investigating this issue.

  2. identified Aug 22, 2024, 12:05 AM UTC

    Payment Gateway has been stabilized and our team is further investigating the issue.

  3. monitoring Aug 22, 2024, 12:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 22, 2024, 12:46 AM UTC

    We are pleased to inform you that the Fullsteam Payment Gateway is now fully operational. The recent issue was caused by a failure to auto-scale the CPU, which has since been manually addressed. Our development team has enhanced our monitoring system with improved alerts and automated triggers to prevent similar issues in the future.

Read the full incident report →