RoomKeyPMS incident

Payments Processing Issue

Minor Resolved View vendor source →

RoomKeyPMS experienced a minor incident on April 17, 2025 affecting RoomKeyPMS Payments Powered by Fullsteam, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2025, 11:01 PM UTC
Resolved
Apr 17, 2025, 11:29 PM UTC
Duration
27m
Detected by Pingoru
Apr 17, 2025, 11:01 PM UTC

Affected components

RoomKeyPMS Payments Powered by Fullsteam

Update timeline

  1. investigating Apr 17, 2025, 11:01 PM UTC

    Payments processing issue has been reported and is currently being investigated.

  2. monitoring Apr 17, 2025, 11:21 PM UTC

    Payment processing has stabilized and being monitored.

  3. monitoring Apr 17, 2025, 11:22 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 17, 2025, 11:29 PM UTC

    Application was restarted and confirmed successful payment processing. Investigation and monitoring ongoing.