RoadSync Outage History

RoadSync is up right now

Pingoru has recorded 14 incidents for RoadSync: 8 in the last 12 months and 0 in the last 90 days.

Source: status.roadsync.com

14incidents recorded
8last 12 months
0last 90 days
5 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking RoadSync in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 2026125 of 744 (3%)
June 202600 of 720 (0%)
July 202633 of 744 (0%)
August 202610 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 744 (0%)
November 202600 of 31 (0%)

Incidents, newest first

Minor August 3, 2026 Rainforest Outage 13m Checkout

Started Aug 03, 2026, 01:28 PM UTC· resolved Aug 03, 2026, 01:41 PM UTC

  1. investigating Aug 03, 2026, 01:28 PM UTC

    Rainforest is experiencing failures with credit card processing and upstream network payment providers. We are accessing the situation and will provide updates shortly

  2. investigating Aug 03, 2026, 01:32 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 03, 2026, 01:41 PM UTC

    This incident has been resolved

Read the full incident report →

Minor July 24, 2026 RoadSync Platform Status: Towbook integration outage 2h 12m Checkout

Started Jul 24, 2026, 08:23 PM UTC· resolved Jul 24, 2026, 10:36 PM UTC

  1. monitoring Jul 24, 2026, 08:23 PM UTC

    We are aware that Towbook is currently experiencing a service outage. Customers who integrate Towbook with RoadSync may experience delays or disruptions in synchronization until Towbook restores service. Our platform is operating normally, and we are actively monitoring the situation. We'll provide updates as more information becomes available. Thank you for your patience. The RoadSync Team

  2. resolved Jul 24, 2026, 10:36 PM UTC

    Towbook integration has been restored. If you observe any issues, please contact Roadsync support.

Read the full incident report →

Minor July 6, 2026 Elevated Card Processing Payment failures 1h 3m Checkout

Started Jul 06, 2026, 01:27 PM UTC· resolved Jul 06, 2026, 02:31 PM UTC

  1. monitoring Jul 06, 2026, 01:27 PM UTC

    The Roadsync Application experienced payment failures from approximately 9:00 to 9:20 EST due to an upstream processor issue. A root cause fix is identified and being implemented.

  2. resolved Jul 06, 2026, 02:31 PM UTC

    This incident has been resolved. Please contact your Client Success representative with any questions.

Read the full incident report →

Notice July 2, 2026 Issue affecting some Roadsync Checkout invoices 59m Checkout

Started Jul 02, 2026, 02:01 PM UTC· resolved Jul 02, 2026, 03:00 PM UTC

  1. identified Jul 02, 2026, 02:01 PM UTC

    We're aware of an issue with Amazon AWS preventing some payers in Western US regions from paying RoadSync Checkout Invoices. Our team is working on a resolution and re-routing traffic. We will keep you posted.

  2. resolved Jul 02, 2026, 03:00 PM UTC

    This incident has been resolved. As always, please contact us with any questions.

Read the full incident report →

Minor May 8, 2026 3DS Payment Failures 1d 1h Checkout

Started May 08, 2026, 01:15 AM UTC· resolved May 09, 2026, 02:33 AM UTC

  1. investigating May 08, 2026, 01:15 AM UTC

    We are currently aware of an issue affecting 3DS payments and we will provide updates as they become available.

  2. identified May 08, 2026, 03:26 PM UTC

    We continue to have issues with 3DS-enabled payments. We have implemented a temporary workaround and will keep you apprised of issue resolution. In the meantime, please contact your client success team member if you have questions or concerns.

  3. identified May 09, 2026, 02:32 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 09, 2026, 02:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026 Intermittent payment failures 1h 22m Checkout

Started Mar 05, 2026, 05:52 PM UTC· resolved Mar 05, 2026, 07:14 PM UTC

  1. investigating Mar 05, 2026, 05:52 PM UTC

    Roadsync is currently experiencing intermittent payment failures due to issues with downstream payment networks. We will keep you apprised as we diagnose and learn more.

  2. investigating Mar 05, 2026, 06:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 05, 2026, 06:17 PM UTC

    A fix has been identified and implemented. We are monitoring the results.

  4. resolved Mar 05, 2026, 07:14 PM UTC

    A fix has been identified and implemented. Systems have returned to normal. Please contact your Roadsync Client Services manager if you are experiencing issues.

Read the full incident report →

Notice February 6, 2026 Hardware Device Payment processing degradation 3h 5m Checkout

Started Feb 06, 2026, 05:19 PM UTC· resolved Feb 06, 2026, 08:25 PM UTC

  1. monitoring Feb 06, 2026, 05:19 PM UTC

    Roadsync partner networks are currently experiencing an issue with EMV Device network connectivity. A fix has been identified and is in implementation. Please contact your Roadsync client success manager with any questions.

  2. monitoring Feb 06, 2026, 07:12 PM UTC

    Issue is resolved. Please contact Roadsync if you are experiencing hardware issues.

  3. resolved Feb 06, 2026, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025 Payments delayed 5h Checkout

Started Nov 18, 2025, 02:04 PM UTC· resolved Nov 18, 2025, 07:05 PM UTC

  1. identified Nov 18, 2025, 02:04 PM UTC

    Cloudflare, a global internet infrastructure provider, is experiencing a global outage event. Several of Roadsync's payment processing partners are affected. While Roadsync Checkout usage is not impacted, some payouts may be delayed. We'll keep you updated as the situation changes.

  2. identified Nov 18, 2025, 05:36 PM UTC

    Services are being restored. Roadsync Checkout usage continues to be not impacted. However, some Instant Payouts will be affected. We will keep you updated.

  3. resolved Nov 18, 2025, 07:05 PM UTC

    Services (including Instant Payouts) are restored. Please contact your Roadsync Client Support team with any questions.

Read the full incident report →

Major October 20, 2025 Comdata checks not processing 5h 48m Checkout

Started Oct 20, 2025, 05:09 PM UTC· resolved Oct 20, 2025, 10:57 PM UTC

  1. monitoring Oct 20, 2025, 05:09 PM UTC

    Comdata checks are processing intermittently on Roadsync platform due to global Amazon Web Services outage. We will keep you informed with updates.

  2. monitoring Oct 20, 2025, 08:07 PM UTC

    Instant Payouts as well as Comdata checks are processing intermittently on Roadsync platform due to global Amazon Web Services outage. We will keep you informed with updates.

  3. resolved Oct 20, 2025, 10:57 PM UTC

    Instant Payout and Comdata check processing have returned to normal operational state. We will continue to monitor activity related to the global Amazon Web Services outage.

Read the full incident report →

Minor December 13, 2024 AWS Cognito issues 26m Checkout

Started Dec 13, 2024, 03:31 AM UTC· resolved Dec 13, 2024, 03:58 AM UTC

  1. identified Dec 13, 2024, 03:31 AM UTC

    Our partner AWS is working on resolving an issue with AWS Cognito. Some user might not be able to sign in to our Checkout application

  2. identified Dec 13, 2024, 03:32 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 13, 2024, 03:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 13, 2024, 03:58 AM UTC

    This incident has been resolved.

Read the full incident report →