RoadSync experienced a major incident on October 20, 2025 affecting Checkout, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Checkout
Update timeline
- monitoring Oct 20, 2025, 05:09 PM UTC
Comdata checks are processing intermittently on Roadsync platform due to global Amazon Web Services outage. We will keep you informed with updates.
- monitoring Oct 20, 2025, 08:07 PM UTC
Instant Payouts as well as Comdata checks are processing intermittently on Roadsync platform due to global Amazon Web Services outage. We will keep you informed with updates.
- resolved Oct 20, 2025, 10:57 PM UTC
Instant Payout and Comdata check processing have returned to normal operational state. We will continue to monitor activity related to the global Amazon Web Services outage.