RoadSync had 10 outages in the last 2 years totaling 45h 30m of downtime — averaging 0.4 incidents per month.
There were 10 RoadSync outages since December 13, 2024 totaling 45h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
Rainforest is experiencing failures with credit card processing and upstream network payment providers. We are accessing the situation and will provide updates shortly
We are continuing to investigate this issue.
This incident has been resolved
We are aware that Towbook is currently experiencing a service outage. Customers who integrate Towbook with RoadSync may experience delays or disruptions in synchronization until Towbook restores service. Our platform is operating normally, and we are actively monitoring the situation. We'll provide updates as more information becomes available. Thank you for your patience. The RoadSync Team
Towbook integration has been restored. If you observe any issues, please contact Roadsync support.
The Roadsync Application experienced payment failures from approximately 9:00 to 9:20 EST due to an upstream processor issue. A root cause fix is identified and being implemented.
This incident has been resolved. Please contact your Client Success representative with any questions.
We're aware of an issue with Amazon AWS preventing some payers in Western US regions from paying RoadSync Checkout Invoices. Our team is working on a resolution and re-routing traffic. We will keep you posted.
This incident has been resolved. As always, please contact us with any questions.
We are currently aware of an issue affecting 3DS payments and we will provide updates as they become available.
We continue to have issues with 3DS-enabled payments. We have implemented a temporary workaround and will keep you apprised of issue resolution. In the meantime, please contact your client success team member if you have questions or concerns.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Roadsync is currently experiencing intermittent payment failures due to issues with downstream payment networks. We will keep you apprised as we diagnose and learn more.
We are continuing to investigate this issue.
A fix has been identified and implemented. We are monitoring the results.
A fix has been identified and implemented. Systems have returned to normal. Please contact your Roadsync Client Services manager if you are experiencing issues.
Roadsync partner networks are currently experiencing an issue with EMV Device network connectivity. A fix has been identified and is in implementation. Please contact your Roadsync client success manager with any questions.
Issue is resolved. Please contact Roadsync if you are experiencing hardware issues.
This incident has been resolved.
Cloudflare, a global internet infrastructure provider, is experiencing a global outage event. Several of Roadsync's payment processing partners are affected. While Roadsync Checkout usage is not impacted, some payouts may be delayed. We'll keep you updated as the situation changes.
Services are being restored. Roadsync Checkout usage continues to be not impacted. However, some Instant Payouts will be affected. We will keep you updated.
Services (including Instant Payouts) are restored. Please contact your Roadsync Client Support team with any questions.
Comdata checks are processing intermittently on Roadsync platform due to global Amazon Web Services outage. We will keep you informed with updates.
Instant Payouts as well as Comdata checks are processing intermittently on Roadsync platform due to global Amazon Web Services outage. We will keep you informed with updates.
Instant Payout and Comdata check processing have returned to normal operational state. We will continue to monitor activity related to the global Amazon Web Services outage.
Our partner AWS is working on resolving an issue with AWS Cognito. Some user might not be able to sign in to our Checkout application
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.