RoadSync Outage History

RoadSync is up right now

RoadSync had 9 outages in the last 2 years totaling 45h 16m of downtime — averaging 0.4 incidents per month.

There were 9 RoadSync outages since December 13, 2024 totaling 45h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.roadsync.com

Minor July 24, 2026

RoadSync Platform Status: Towbook integration outage

Detected by Pingoru
Jul 24, 2026, 08:23 PM UTC
Resolved
Jul 24, 2026, 10:36 PM UTC
Duration
2h 12m
Affected: Checkout
Timeline · 2 updates
  1. monitoring Jul 24, 2026, 08:23 PM UTC

    We are aware that Towbook is currently experiencing a service outage. Customers who integrate Towbook with RoadSync may experience delays or disruptions in synchronization until Towbook restores service. Our platform is operating normally, and we are actively monitoring the situation. We'll provide updates as more information becomes available. Thank you for your patience. The RoadSync Team

  2. resolved Jul 24, 2026, 10:36 PM UTC

    Towbook integration has been restored. If you observe any issues, please contact Roadsync support.

Read the full incident report →

Minor July 6, 2026

Elevated Card Processing Payment failures

Detected by Pingoru
Jul 06, 2026, 01:27 PM UTC
Resolved
Jul 06, 2026, 02:31 PM UTC
Duration
1h 3m
Affected: Checkout
Timeline · 2 updates
  1. monitoring Jul 06, 2026, 01:27 PM UTC

    The Roadsync Application experienced payment failures from approximately 9:00 to 9:20 EST due to an upstream processor issue. A root cause fix is identified and being implemented.

  2. resolved Jul 06, 2026, 02:31 PM UTC

    This incident has been resolved. Please contact your Client Success representative with any questions.

Read the full incident report →

Notice July 2, 2026

Issue affecting some Roadsync Checkout invoices

Detected by Pingoru
Jul 02, 2026, 02:01 PM UTC
Resolved
Jul 02, 2026, 03:00 PM UTC
Duration
59m
Affected: Checkout
Timeline · 2 updates
  1. identified Jul 02, 2026, 02:01 PM UTC

    We're aware of an issue with Amazon AWS preventing some payers in Western US regions from paying RoadSync Checkout Invoices. Our team is working on a resolution and re-routing traffic. We will keep you posted.

  2. resolved Jul 02, 2026, 03:00 PM UTC

    This incident has been resolved. As always, please contact us with any questions.

Read the full incident report →

Minor May 8, 2026

3DS Payment Failures

Detected by Pingoru
May 08, 2026, 01:15 AM UTC
Resolved
May 09, 2026, 02:33 AM UTC
Duration
1d 1h
Affected: Checkout
Timeline · 4 updates
  1. investigating May 08, 2026, 01:15 AM UTC

    We are currently aware of an issue affecting 3DS payments and we will provide updates as they become available.

  2. identified May 08, 2026, 03:26 PM UTC

    We continue to have issues with 3DS-enabled payments. We have implemented a temporary workaround and will keep you apprised of issue resolution. In the meantime, please contact your client success team member if you have questions or concerns.

  3. identified May 09, 2026, 02:32 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 09, 2026, 02:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

Intermittent payment failures

Detected by Pingoru
Mar 05, 2026, 05:52 PM UTC
Resolved
Mar 05, 2026, 07:14 PM UTC
Duration
1h 22m
Affected: Checkout
Timeline · 4 updates
  1. investigating Mar 05, 2026, 05:52 PM UTC

    Roadsync is currently experiencing intermittent payment failures due to issues with downstream payment networks. We will keep you apprised as we diagnose and learn more.

  2. investigating Mar 05, 2026, 06:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 05, 2026, 06:17 PM UTC

    A fix has been identified and implemented. We are monitoring the results.

  4. resolved Mar 05, 2026, 07:14 PM UTC

    A fix has been identified and implemented. Systems have returned to normal. Please contact your Roadsync Client Services manager if you are experiencing issues.

Read the full incident report →

Notice February 6, 2026

Hardware Device Payment processing degradation

Detected by Pingoru
Feb 06, 2026, 05:19 PM UTC
Resolved
Feb 06, 2026, 08:25 PM UTC
Duration
3h 5m
Affected: Checkout
Timeline · 3 updates
  1. monitoring Feb 06, 2026, 05:19 PM UTC

    Roadsync partner networks are currently experiencing an issue with EMV Device network connectivity. A fix has been identified and is in implementation. Please contact your Roadsync client success manager with any questions.

  2. monitoring Feb 06, 2026, 07:12 PM UTC

    Issue is resolved. Please contact Roadsync if you are experiencing hardware issues.

  3. resolved Feb 06, 2026, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Payments delayed

Detected by Pingoru
Nov 18, 2025, 02:04 PM UTC
Resolved
Nov 18, 2025, 07:05 PM UTC
Duration
5h
Affected: Checkout
Timeline · 3 updates
  1. identified Nov 18, 2025, 02:04 PM UTC

    Cloudflare, a global internet infrastructure provider, is experiencing a global outage event. Several of Roadsync's payment processing partners are affected. While Roadsync Checkout usage is not impacted, some payouts may be delayed. We'll keep you updated as the situation changes.

  2. identified Nov 18, 2025, 05:36 PM UTC

    Services are being restored. Roadsync Checkout usage continues to be not impacted. However, some Instant Payouts will be affected. We will keep you updated.

  3. resolved Nov 18, 2025, 07:05 PM UTC

    Services (including Instant Payouts) are restored. Please contact your Roadsync Client Support team with any questions.

Read the full incident report →

Major October 20, 2025

Comdata checks not processing

Detected by Pingoru
Oct 20, 2025, 05:09 PM UTC
Resolved
Oct 20, 2025, 10:57 PM UTC
Duration
5h 48m
Affected: Checkout
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 05:09 PM UTC

    Comdata checks are processing intermittently on Roadsync platform due to global Amazon Web Services outage. We will keep you informed with updates.

  2. monitoring Oct 20, 2025, 08:07 PM UTC

    Instant Payouts as well as Comdata checks are processing intermittently on Roadsync platform due to global Amazon Web Services outage. We will keep you informed with updates.

  3. resolved Oct 20, 2025, 10:57 PM UTC

    Instant Payout and Comdata check processing have returned to normal operational state. We will continue to monitor activity related to the global Amazon Web Services outage.

Read the full incident report →

Minor December 13, 2024

AWS Cognito issues

Detected by Pingoru
Dec 13, 2024, 03:31 AM UTC
Resolved
Dec 13, 2024, 03:58 AM UTC
Duration
26m
Affected: Checkout
Timeline · 4 updates
  1. identified Dec 13, 2024, 03:31 AM UTC

    Our partner AWS is working on resolving an issue with AWS Cognito. Some user might not be able to sign in to our Checkout application

  2. identified Dec 13, 2024, 03:32 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 13, 2024, 03:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 13, 2024, 03:58 AM UTC

    This incident has been resolved.

Read the full incident report →