RM Technology incident

Performance issue affecting Staff proxy service.

Minor Resolved View vendor source →

RM Technology experienced a minor incident on April 17, 2023 affecting Bath & N.E. Somerset and Bournemouth and 1 more component, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2023, 02:03 PM UTC
Resolved
Apr 19, 2023, 12:00 PM UTC
Duration
1d 21h
Detected by Pingoru
Apr 17, 2023, 02:03 PM UTC

Affected components

Bath & N.E. SomersetBournemouthBristolCornwallDevonDorsetGloucestershireN. SomersetPlymouthPoole

Update timeline

  1. identified Apr 17, 2023, 02:03 PM UTC

    We are aware of a small number of customers experiencing performance degradation when using the Staff proxy service. Our engineers are currently investigating.

  2. monitoring Apr 17, 2023, 04:23 PM UTC

    We have identified and fixed the issue, The browsing performance seems to be stable at the moment, and we are constantly monitoring the stats.

  3. resolved Apr 19, 2023, 12:00 PM UTC

    We have monitored the systems and can confirm there are no further performance issues. As such we are closing this incident