RM Technology incident
Connectivity issue affecting DSL customers
RM Technology experienced a critical incident on July 14, 2023 affecting RM Connectivity, lasting 9d 23h. The incident has been resolved; the full update timeline is below.
Affected components
RM Connectivity
Update timeline
- investigating Jul 14, 2023, 08:55 AM UTC
We are aware of a connectivity issue affecting few DSL customers. Our Engineers are actively investigating on this. Updates will follow
- investigating Jul 19, 2023, 10:07 AM UTC
We are investigating the issue along with the telco provider. Further updates will be provided in due course.
- monitoring Jul 19, 2023, 01:04 PM UTC
The issue has been resolved and connectivity has restored. We are monitoring the service to ensure stability.
- resolved Jul 24, 2023, 08:06 AM UTC
We have monitored the service and ensured that the connectivity is stable now. As such we are closing this incident.