RM Technology experienced a critical incident on August 23, 2023 affecting RM Connectivity, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2023, 09:43 AM UTC
We are aware of an issue with unavailability to self-service portals for customers. There is no impact to existing services. Our Infrastructure Engineering team is actively working on a fix. Further updates will be notified accordingly.
- investigating Aug 23, 2023, 03:35 PM UTC
We have applied a temporary fix for the affected service. For further investigation we are coordinating with the cloud service provider.
- monitoring Aug 24, 2023, 08:05 AM UTC
The Issue with Self-Service products is stable now and we are actively monitoring the service to ensure smooth operation and stability.
- resolved Aug 24, 2023, 04:27 PM UTC
We have monitored the services and all looks stable. As such we are closing this incident.