RM Technology experienced a minor incident on May 11, 2023 affecting SafetyNet Plus, lasting 110d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2023, 10:48 AM UTC
We are aware of the issue reported for the SWGFL customers for the RM Unify password sync issue and we are working on the same. All other RM Unify functionality used by RM SafetyNet is unaffected.
- investigating May 12, 2023, 07:26 AM UTC
We are still working on the RM Unify password sync issue. All other RM Unify functionality used by RM SafetyNet is unaffected.
- identified May 12, 2023, 09:04 AM UTC
We could see that RM Unify password sync is taking up to 24 hours and we are still working on the reported issue. All other RM Unify functionality used by RM SafetyNet is unaffected.
- identified May 12, 2023, 04:06 PM UTC
Our engineers are still working on this issue which is affecting UBF (User Based Proxy) pasword sync in the SWGFL region as a priority case. This causes users to receive an authentication prompt for up to 24 hours following a password change.
- identified Jun 02, 2023, 01:03 PM UTC
Our engineers are still investigating on this issue which is affecting UBF (User Based Proxy) password sync in the SWGFL region as a priority case.
- resolved Aug 30, 2023, 07:25 AM UTC
The reported issues has been resolved. We have monitored for a couple of months and no further complaints are received.