RM Technology incident

Performance issue affecting Safetynet browsing.

Minor Resolved View vendor source →

RM Technology experienced a minor incident on December 13, 2023 affecting SafetyNet Plus and SafetyNet Plus Transparent Module, lasting 7d 14h. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2023, 11:25 AM UTC
Resolved
Dec 21, 2023, 01:27 AM UTC
Duration
7d 14h
Detected by Pingoru
Dec 13, 2023, 11:25 AM UTC

Affected components

SafetyNet PlusSafetyNet Plus Transparent Module

Update timeline

  1. investigating Dec 13, 2023, 11:25 AM UTC

    We are aware of an degraded performance issue for a small number of customers using the Transparent proxy service. Our engineers are currently investigating.

  2. monitoring Dec 14, 2023, 05:49 AM UTC

    The browsing performance is back to normal at the moment, We are monitoring the service to ensure stability.

  3. monitoring Dec 20, 2023, 03:44 AM UTC

    We have monitored the systems and can confirm there are no further performance issues. As such we are closing this incident

  4. resolved Dec 21, 2023, 01:27 AM UTC

    We have monitored the systems and can confirm there are no further performance issues. As such we are closing this incident