RM Technology incident
Performance issue affecting internet browsing.
RM Technology experienced a minor incident on January 5, 2024 affecting South East Connectivity, lasting 4d 20h. The incident has been resolved; the full update timeline is below.
Affected components
South East Connectivity
Update timeline
- investigating Jan 05, 2024, 12:58 PM UTC
We are aware of an degraded performance issue for a small number of customers using the Transparent proxy service. Our engineers are currently investigating.
- monitoring Jan 05, 2024, 04:34 PM UTC
The browsing performance seems to be stable at the moment and we are closely monitoring the services.
- resolved Jan 10, 2024, 09:29 AM UTC
We have identified an issue with our internal systems where memory utilisation exceeded normal usage after a security update. We have fixed and monitored the service and ensured that the connectivity is stable now. As such we are closing this incident.