RM Technology incident

Internet browsing issue for FTTP/FTTC customers

Minor Resolved View vendor source →

RM Technology experienced a minor incident on April 18, 2024 affecting RM Connectivity, lasting 20h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2024, 12:07 PM UTC
Resolved
Apr 19, 2024, 09:06 AM UTC
Duration
20h 59m
Detected by Pingoru
Apr 18, 2024, 12:07 PM UTC

Affected components

RM Connectivity

Update timeline

  1. investigating Apr 18, 2024, 12:07 PM UTC

    We are aware of an internet browsing issue affecting a small number of customers using FTTP connections. We are coordinating with our Telecommunication partner to fix the issue.

  2. monitoring Apr 18, 2024, 01:22 PM UTC

    Our Telecommunication partner have confirmed that they have identified the root cause and the issue has been resolved. It appears that the service is now stable, and we will continue the monitoring.

  3. resolved Apr 19, 2024, 09:06 AM UTC

    We have monitored the service and confirmed that there has been no further performance degradation. Our telecommunication partner have confirmed the issue has been resolved within their network.