RM Technology incident

Degraded Service for a subset of RM Broadband Customers

Minor Resolved View vendor source →

RM Technology experienced a minor incident on April 23, 2024 affecting RM Connectivity, lasting 22h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 12:35 PM UTC
Resolved
Apr 24, 2024, 10:58 AM UTC
Duration
22h 23m
Detected by Pingoru
Apr 23, 2024, 12:35 PM UTC

Affected components

RM Connectivity

Update timeline

  1. investigating Apr 23, 2024, 12:35 PM UTC

    We are aware of an issue affecting a subset of RM Broadband customers. We are currently investigating the cause and will provide an update as soon as we know more.

  2. monitoring Apr 23, 2024, 01:40 PM UTC

    We have identified a denial of service attack targeted at one of our customers. We have put mitigation in place to block the attack and are seeing no further impact. We will continue to monitor the service for any further attacks.

  3. resolved Apr 24, 2024, 10:58 AM UTC

    We have monitored the performance of the service and confirm that it is now stable with no further attacks.