Rise Up Outage History

This incident has been resolved.

Between 10:10 and 10:26 CET our application experienced degraded performance and intermittent unavailability due to an unexpectedly long-running database operation. This led to an accumulation of backend connections and affected some users ability to access the application. We identified and mitigated the issue by adjusting configuration parameters and restarting affected services. The platform is now fully operational, and we continue to monitor to ensure stability. We're implementing additional safeguards to prevent similar behavior in the future.

The issue has been fully resolved. A deployment misconfiguration caused inconsistent asset delivery across certain custom subdomains via specific CDNs today between 10:39-15:50 (UTC+1). We've implemented a fix and are monitoring to ensure stable performance. Future deployments will include safeguards to prevent recurrence.

Incident timeframe: 2026-02-07 00:00 to 2026-02-09 08:19:10 (UTC+0) During the above window, some users may have experienced intermittent errors or failures when accessing certain learning content stored in our backend storage. Impact varied depending on the type of content and how it was accessed. The incident was caused by an internal configuration issue affecting our storage integration layer. This led to certain requests for stored content failing under specific conditions. The configuration has been corrected and normal access to all affected content was fully restored at 2026-02-09 08:19:10 (UTC+0). We are adding automated checks and monitoring around our storage integration configuration and expiration parameters to detect similar issues earlier and prevent reoccurrence.