Rise Up incident
Rise Up platform slowness and temporary unavailability of training steps
Rise Up experienced a major incident on January 26, 2026 affecting Web application and Web application and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2026, 12:24 PM UTC
We encounter an issue on web platform where some requests can timeout. We are currently working on it to identify the root cause.
- identified Jan 26, 2026, 12:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 26, 2026, 12:38 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jan 26, 2026, 01:44 PM UTC
Another concurrent issue contributing to the slowness of the platform is identified and a fix is being implemented.
- monitoring Jan 26, 2026, 01:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 26, 2026, 02:54 PM UTC
Between 12:05 and 13:38 CET, a deployment issue initially caused slowness on the platform. After resolution, we identified that steps and preview steps were unavailable during this timeframe. The incorrect configuration introduced during deployment was corrected. Furthermore, between 14:24 and 14:50 CET, an unexpected CPU spike usage affected platform performance. We manually scaled ressources to resolve it quickly and will work on better resource scaling anticipation. All services are now fully operational.