Rise Up experienced a major incident on May 18, 2026 affecting Web application, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Web application
Update timeline
- investigating May 18, 2026, 09:57 AM UTC
We are seeing partial outage on the web platform. We are currently working on it to identify the root cause.
- identified May 18, 2026, 10:08 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 18, 2026, 10:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 10:51 AM UTC
Earlier today we experienced elevated load that impacted platform performance. The issue has been resolved and additional safeguards have been put in place.