Is Rise Up down?

We are currently experiencing an issue preventing videos from playing across all our platforms. The rest of the platform is working normally. Our teams are investigating and working to restore the service as quickly as possible. We will post an update as soon as we have more information. We apologize for the inconvenience.

We have identified the cause of the incident: a third-party component used for video playback is currently unavailable, which prevents videos from loading across all our platforms. The rest of the platform is working normally. We are working with our provider to restore the service as quickly as possible and are also looking into a workaround.

Video playback has been restored across all our platforms since 11:40 (Paris time). The incident was caused by an outage at our video player provider. If a video still doesn't load, reloading the page will fix it. We are continuing to monitor the situation.

This incident is resolved. Between 9:50 and 11:40 (Paris time), video playback was unavailable across all our platforms due to a service interruption at our video player provider. The rest of the platform worked normally throughout the incident. Video playback is working normally again. If a video still doesn't load, reloading the page will fix it. We apologize for the inconvenience.

On October 21, the PHP project disclosed critical security vulnerabilities affecting PHP, a technology used across the industry and within the Rise Up platform. Our infrastructure team was notified in advance and has been actively working on this issue. Preventive protective measures have already been deployed across our environments, and security updates are being rolled out progressively as they become available. We do not expect any service disruption as a result of these updates. We will post an update once the rollout is complete.

Following the critical PHP security vulnerabilities disclosed on October 21, our infrastructure team has completed the deployment of security updates across the systems serving the Rise Up platform. Protective measures were applied ahead of the official disclosure, and the security fixes were rolled out as soon as they became available, with no service disruption. We continue to monitor our environments closely. No further action is required from our customers.

On October 7, between 14:18 and 14:35 CEST, and again between 15:03 and 15:18 CEST, some users experienced errors or pages failing to load on the web platform, and part of the API requests returned errors. The cause was an overload of our internal messaging system, triggered by an unusually large volume of background tasks. The platform has been operating normally since 15:18 CEST. Some background processing, such as automatic enrollments and their notifications, is delayed and is expected to catch up by this evening. If you received API errors during these windows, please check the result of the affected requests before retrying them. We apologize for the inconvenience and are putting safeguards in place to prevent this from happening again.

Between Friday, September 25 at 18:00 and Monday, September 28 at 09:55 (CEST), some users on certain custom subdomains intermittently saw broken styling or features that didn't load, because some CSS/JS assets weren't delivered correctly. A deployment issue caused this, and it was fixed this morning. All affected subdomains have been working normally since then. We're making changes to our deployment process so this doesn't happen again.

The Rise Up platform is currently unavailable. Our engineering team has been alerted and is actively investigating the root cause. We will provide an update as soon as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. An automated system update applied to our web proxy layer at 18:04 resulted in a configuration bug that blocked internal traffic to our authentication service until 18:51.