Rise Up incident

Web datalab dashboards issue

Minor Resolved View vendor source →

Rise Up experienced a minor incident on November 25, 2025 affecting Web application, lasting 6h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 01:04 PM UTC
Resolved
Nov 25, 2025, 07:18 PM UTC
Duration
6h 14m
Detected by Pingoru
Nov 25, 2025, 01:04 PM UTC

Affected components

Web application

Update timeline

  1. investigating Nov 25, 2025, 01:04 PM UTC

    Datalab dashboards show empty values, we are investigating.

  2. identified Nov 25, 2025, 01:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 25, 2025, 07:18 PM UTC

    This incident was due to a misconfiguration of the way we forwarded values to our data lab. It’s now fully fixed.