Rise Up experienced a minor incident on March 9, 2026 affecting Web application, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2026, 09:37 AM UTC
We encounter an issue on web platform where some requests can timeout. We are currently working on it to identify the root cause.
- identified Mar 09, 2026, 09:40 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 09, 2026, 09:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 10:41 AM UTC
Between 10:10 and 10:26 CET our application experienced degraded performance and intermittent unavailability due to an unexpectedly long-running database operation. This led to an accumulation of backend connections and affected some users ability to access the application. We identified and mitigated the issue by adjusting configuration parameters and restarting affected services. The platform is now fully operational, and we continue to monitor to ensure stability. We're implementing additional safeguards to prevent similar behavior in the future.