RevSpring had 29 outages in the last 2 years totaling 1405h 37m of downtime — averaging 1.2 incidents per month.
There were 29 RevSpring outages since September 16, 2024 totaling 1405h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating a production issue with making payments within Arrived.
Portal slowness negatively impacting payments continues. We will continue to post updates until the issue is resolved.
Performance has improved significantly. We see successful navigation and payments, and are continuing to monitor.
We have intermittent degradation and the team continues to work the issue.
We have rolled back changes previously made and are continuing to work the issue.
The consumer facing payment portal is currently unavailable but the customer login is online and we see successful payments from agents and CSRs. The customer facing portal will remain unavailable while we continue to work the issue.
The customer facing portal and the CSR portal are both online and processing successful payments. The team will remain monitoring.
The consumer portal, as well as the CSR portal, are both online and processing successful payments.
We have slowness in PersonaPay and are investigating the issue. Some pages fail to load.
We are continuing to investigate this issue.
Performance has improved significantly. We see successful navigation and payments, and are continuing to monitor.
We have intermittent degradation and the team continues to work the issue.
We have rolled back changes previously made and are continuing to work the issue.
The consumer facing payment portal is currently unavailable but the customer login is online and we see successful payments. The customer facing portal will remain unavailable while we continue to work the issue.
The customer facing portal and the CSR portal are both online and processing successful payments. The team will remain monitoring.
The consumer portal, as well as the CSR portal, are both online and processing successful payments.
We have identified degradation in our portal and users may be having trouble logging in or accessing certain pages or features. We are investigating the issue and expect to resolve it momentarily.
We have implemented database changes and continue to work this issue. Updates will continue.
A fix has been implemented and we are monitoring results. Payments are being completed in the portal successfully. Thank you for your patience. A root cause analysis is in progress.
Performance has remained stable and we are closing this incident.
This incident has been resolved.
We are experiencing intermittent issues with SMS and email due to the ongoing AWS incident (https://health.aws.amazon.com/health/status). We are monitoring and pausing campaigns as issues present, and releasing messages as performance improves.
AWS services are stable and we continue to monitor system performance. RevSpring services are processing requests and traffic as normal.
This incident has been resolved.
We are currently experiencing an issue with services due to an issue at Amazon Web Services and are monitoring the issue. Status updates for AWS are here: https://health.aws.amazon.com/health/status.
Amazon Web Services continues to work to stabilize their services. RevSpring continues to monitor performance.
Amazon Web Services continues to work to stabilize their services. RevSpring continues to monitor performance.
Amazon Web Services continues to work to stabilize their services. RevSpring continues to monitor performance.
AWS services are stable and we continue to monitor system performance. RevSpring portals are processing requests and traffic as normal.
This incident has been resolved.
We are currently experiencing an issue that is preventing MyEasyView users from being able to login. Next update will be in 30 minutes.
We have identified the issue and determined that only some users were impacted. We have put in a fix and are monitoring. Next update will be in 30 minutes.
Access issues have been resolved. We are continuing to monitor.
Monitoring confirms the issue is stable and resolved.
We have received news that Canadian postal workers are on strike. It is our understanding that mail is being held at delivery centers and it is unknown when the strike will be resolved. It is our recommendation that any of our customers who mail to Canada hold those mailings until the strike resolves.
Canada Post has informed us that their union is updating the prior general strike to a rotating strike. As such, they have started accepting, processing, and delivering mail. USPS continues to pick up, accept, and transport mail and packages to Canada.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue. Users may observe some delays to updates within the system.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers using the Payflow payment gateway for credit card transactions are unable to take credit card payments. This issue was reported and is being investigated by Payflow/PayPal: https://www.paypal-status.com/product/production ACH payments are not impacted.
This incident has been resolved at Payflow and we can confirm successful card transactions as well. We will continue to monitor payment processing at RevSpring.
We have identified degradation in our Data Express View portals and users may be having trouble logging in or accessing certain pages or features. We are monitoring at this time.
This incident has been resolved and the Data Express View portal is functioning as expected.
We are currently investigating an issue affecting our End-to-End Portal and Approvals site. While customers can still access the portal, some may experience delays in file postings to the Approvals section and in status updates within the End-to-End system.
A fix has been implemented and we are monitoring the results.
This issue is resolved and we will continue to monitor.
We are experiencing degradation in our Arrived platform. Our team is currently investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue impacting the file management tab in PersonaPay and eVokePay. This only impacts customer support staff and is not patient or consumer facing. Currently, no reports can be ran from the user interface, however RevSpring employees can access all reports. Until resolved, if a customer needs a report exported, RevSpring staff will facilitate. A fix is not yet scheduled. Contact a support team member for assistance or create a ticket at https://revspringinc.atlassian.net/servicedesk/customer/portal/3.
This incident has been resolved.
We are investigating an issue with PersonaPay that is impacting payments. Upon login, search results and navigation are slower than normal and some users have been unable to make a payment. The team is actively investigating and updates will follow.
We are still experiencing production issues with PersonaPay, eVokePay, and Arrived, and are deploying changes to address it. Updates will continue to be posted as the situation changes.
We have reverted to a previous version of the PersonaPay and eVokePay portal to address stability, but are not yet stable in production. Some users are unable to login or receiving errors navigating the portals.
The PersonaPay rollback has been implemented and we are monitoring it closely. With this update in place, you must clear your browser cache and cookies to avoid encountering further portal errors. Users should be able to login, search, and take payments successfully once your browser cache has been cleared.
The rollback was successful, and this incident is resolved. We sincerely apologize for these performance issues.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and this issue is resolved.
We are currently investigating a PersonaPay performance issue which requires server restarts. Consumers and CSRs may not be able to access the site. We will update when the site stabilizes.
We are still troubleshooting, and while performance has improved overall, some users are still experiencing slowness, while others are not able to login or navigate pages.
This incident has been resolved and we apologize for the disruption.
Some customers are experiencing timeouts for FTP file transfers to our PRES/Oaks print platform. We are implementing a change to the FTP site at 5:30pm ET to improve performance. Maintenance is expected to last 30 minutes, and while the FTP site will still be available, it will be operating with less resources. Please monitor all file transfers to RevSpring to confirm successful transfers.
A fix has been implemented and we are monitoring results today as file transfers to RevSpring are at their peak during business hours.
This incident has been resolved.
A National Day of Observance has been declared to honor the death of former President, Jimmy Carter. The Postal Service will suspend regular mail deliveries, retail services and administrative office activity on Thursday, January 9, 2025. The Postal Service will continue to accept and process volume dropped by commercial mailers at mail processing facilities. There will be limited package delivery service on January 9 to ensure the organization does not experience any impacts to its package delivery operations that may negatively affect customers or business partners. All Postal Service facilities—including Headquarters in Washington, DC, and area and district administrative offices—are included in the National Day of Observance. RevSpring will process files and deliver mail to the Postal Service. on 1/9, and regular operations at the USPS will resume on Friday, January 10, 2025.
Some patient payments are failing due to an upstream issue at Worldpay. Worldpay is a payment processing company and provides payment and technology services to merchants and financial institutions globally. The issue was reported as early as 8:50am CT, and is improving. Many customers are now able to make successful payments, as of 11:28am CT. We will continue to monitor the issue.
After monitoring, Worldpay payments remain stable. This incident is resolved.
We are currently investigating this issue.
This incident has been resolved.
A connectivity issue has been found in our datacenter that is preventing some Maestro client sites from being reached. Those sites are the FTP sites for file transfers, myEasyView and mySecureBill. At this time, only a small group of clients are impacted. We are working with our provider to resolve the issue. Update to be provided within 1 hour.
A fix has been implemented and we are monitoring the results.
This issue was contained to 15 clients and was resolved on 10/25/2024.
This morning, 10/12, we experienced complications while performing routine maintenance to the Maestro environment. The FTP site was unavailable from 1:00am - 3:00am CST and any files attempting transfer to the site during this timeframe would have failed. myEasyView and mySecureBill were also intermittently unavailable during the same time. Consumer and customer service payments may have been impacted; however, historically, we see fewer than 40 consumer payments during this time of night. We apologize for this issue! Please look for any failed file transfers that may have occurred. The FTP site and myEasyView and mySecureBill are fully operational and we expect no further issues this weekend.