RevSpring incident

Amazon Web Services Incident Impacting Email and SMS Delivery

Minor Resolved View vendor source →

RevSpring experienced a minor incident on October 20, 2025 affecting PRES Platform (Oaks, PA) and ICL Platform (Livonia, MI) and 1 more component, lasting 17h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:44 PM UTC
Resolved
Oct 21, 2025, 12:46 PM UTC
Duration
17h 2m
Detected by Pingoru
Oct 20, 2025, 07:44 PM UTC

Affected components

PRES Platform (Oaks, PA)ICL Platform (Livonia, MI)Maestro Platform (Arden Hills, MN and Nashville, TN)

Update timeline

  1. identified Oct 20, 2025, 07:44 PM UTC

    We are experiencing intermittent issues with SMS and email due to the ongoing AWS incident (https://health.aws.amazon.com/health/status). We are monitoring and pausing campaigns as issues present, and releasing messages as performance improves.

  2. monitoring Oct 20, 2025, 09:55 PM UTC

    AWS services are stable and we continue to monitor system performance. RevSpring services are processing requests and traffic as normal.

  3. resolved Oct 21, 2025, 12:46 PM UTC

    This incident has been resolved.