RevSpring incident

Amazon Web Services Issue Impacting RevSpring Portals

Major Resolved View vendor source →

RevSpring experienced a major incident on October 20, 2025 affecting PersonaPay and eVokePay and Talksoft Arrived and Forms, lasting 20h 49m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:57 PM UTC
Resolved
Oct 21, 2025, 12:47 PM UTC
Duration
20h 49m
Detected by Pingoru
Oct 20, 2025, 03:57 PM UTC

Affected components

PersonaPay and eVokePayTalksoft Arrived and Forms

Update timeline

  1. identified Oct 20, 2025, 11:51 AM UTC

    We are currently experiencing an issue with services due to an issue at Amazon Web Services and are monitoring the issue. Status updates for AWS are here: https://health.aws.amazon.com/health/status.

  2. identified Oct 20, 2025, 03:57 PM UTC

    Amazon Web Services continues to work to stabilize their services. RevSpring continues to monitor performance.

  3. identified Oct 20, 2025, 06:00 PM UTC

    Amazon Web Services continues to work to stabilize their services. RevSpring continues to monitor performance.

  4. identified Oct 20, 2025, 06:01 PM UTC

    Amazon Web Services continues to work to stabilize their services. RevSpring continues to monitor performance.

  5. monitoring Oct 20, 2025, 09:55 PM UTC

    AWS services are stable and we continue to monitor system performance. RevSpring portals are processing requests and traffic as normal.

  6. resolved Oct 21, 2025, 12:47 PM UTC

    This incident has been resolved.