RevSpring Outage History

RevSpring had 29 outages in the last 2 years totaling 12h 19m of downtime — averaging 1.2 incidents per month.

There were 29 RevSpring outages since September 16, 2024 totaling 12h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.revspringstatus.com

Major October 1, 2024

Some PersonaPay portals failing to load

Detected by Pingoru: Oct 01, 2024, 01:36 PM UTC
Resolved: Oct 01, 2024, 03:08 PM UTC
Duration: 1h 31m

Affected: PersonaPay and eVokePay

Timeline · 4 updates

identified Oct 01, 2024, 01:36 PM UTC

Approximately half of our production sites for PersonaPay are failing to load. Users are unable to login in these instances. The team is working on the issue and expects it to resolve soon.
identified Oct 01, 2024, 01:46 PM UTC

The problem has been narrowed to 18 customer portals. Consumers are unable to login, but CSR logins are successful. We expect resolution soon.
monitoring Oct 01, 2024, 01:55 PM UTC

As of 9:51am (EST) the issue has been resolved, and we are monitoring.
resolved Oct 01, 2024, 03:08 PM UTC

This incident has been resolved. Final determination is 18 customer facing portals were impacted. Root cause details will be shared separately by Account Management or the portal support team. We apologize for the disruption.

Read the full incident report →

Minor September 27, 2024

IVR Services Restored

Detected by Pingoru: Sep 27, 2024, 01:19 PM UTC
Resolved: Sep 27, 2024, 03:57 PM UTC
Duration: 2h 37m

Affected: IVR

Timeline · 6 updates

investigating Sep 27, 2024, 01:19 PM UTC

We are currently investigating this issue.
investigating Sep 27, 2024, 01:42 PM UTC

We are continuing to investigate this issue.
monitoring Sep 27, 2024, 02:29 PM UTC

All IVR services are operational, we are monitoring.
monitoring Sep 27, 2024, 02:30 PM UTC

We are continuing to monitor for any further issues.
monitoring Sep 27, 2024, 02:31 PM UTC

We are continuing to monitor for any further issues.
resolved Sep 27, 2024, 03:57 PM UTC

This incident has been resolved.

Read the full incident report →

Major September 24, 2024

Appointment Reminders Customer Portal Outage

Detected by Pingoru: Sep 24, 2024, 01:54 PM UTC
Resolved: Sep 24, 2024, 04:34 PM UTC
Duration: 2h 40m

Affected: Talksoft Appointment Reminders

Timeline · 4 updates

investigating Sep 24, 2024, 01:54 PM UTC

We are currently investigating this issue.
monitoring Sep 24, 2024, 03:28 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Sep 24, 2024, 03:28 PM UTC

We are continuing to monitor for any further issues.
resolved Sep 24, 2024, 04:34 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 22, 2024

Arrived Degraded Performance - delayed access to registration

Detected by Pingoru: Sep 22, 2024, 12:49 PM UTC
Resolved: Sep 22, 2024, 06:19 PM UTC
Duration: 5h 29m

Affected: Talksoft Appointment RemindersTalksoft Arrived and Forms

Timeline · 4 updates

investigating Sep 22, 2024, 12:49 PM UTC

We are currently investigating the issue.
identified Sep 22, 2024, 01:13 PM UTC

Team identified a misconfigured ETL setting.
monitoring Sep 22, 2024, 01:14 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 22, 2024, 06:19 PM UTC

This incident has been resolved.

Read the full incident report →