Rev.io Outage History
Rev.io is up right nowPingoru has recorded 48 incidents for Rev.io: 10 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 5 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 6 of 720 (1%) |
| July 2026 | 2 | 7 of 744 (1%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 21 of 523 (4%) |
Incidents, newest first
Major October 1, 2026 Degraded Billing Performance 20h 29m Recurring Billing
Started Oct 01, 2026, 03:40 PM UTC· resolved Oct 02, 2026, 12:10 PM UTC
- investigating Oct 01, 2026, 03:40 PM UTC
We are investigating reports of degraded performance affecting billing operations for a subset of customers. Affected customers may experience slower-than-normal processing and longer response times when running billing functions. Our team is actively investigating and working to restore normal performance. We will post an update as soon as we have more information.
- monitoring Oct 01, 2026, 05:36 PM UTC
We've taken corrective action on the affected resources and performance is improving. Metrics continue to recover and rise. Full recovery may take a few hours.
- resolved Oct 02, 2026, 12:10 PM UTC
This incident is resolved. We applied corrective changes to the billing infrastructure, and performance returned to normal. Billing operations have stayed stable through a full business-day cycle. Thank you for your patience.
Major August 10, 2026 Ticketing Service Disruption 5m PSA Module
Started Aug 10, 2026, 10:01 PM UTC· resolved Aug 10, 2026, 10:06 PM UTC
- identified Aug 10, 2026, 11:06 PM UTC
We are investigating a disruption affecting ticketing within the PSA platform. The issue originates in the billing platform service. Ticketing may be intermittently unavailable while we work to resolve it.
- resolved Aug 10, 2026, 11:06 PM UTC
We experienced a brief disruption affecting ticketing within the PSA platform. The issue originated in the billing platform service and was resolved within a few minutes after the service was cycled. Ticketing is now fully operational. We are conducting a review to identify and address the root cause and to prevent recurrence.
Minor July 30, 2026 PSA Web — Dispatch Board Degraded 3h 39m PSA Module
Started Jul 30, 2026, 04:10 PM UTC· resolved Jul 30, 2026, 07:50 PM UTC
- identified Jul 30, 2026, 04:10 PM UTC
We are aware of an issue affecting the Dispatch Board within PSA Web. Some users may encounter an error when opening the Dispatch Board; other areas of PSA Web are unaffected. Our team has identified the cause and is actively working on a resolution. This issue began at 10:53 AM ET on July 30, 2026 and remains ongoing. We will post an update as soon as we have more information.
- monitoring Jul 30, 2026, 05:06 PM UTC
We have deployed a fix for the issue affecting the Dispatch Board within PSA Web and are now monitoring to confirm full recovery. Users should be able to open the Dispatch Board normally again. We will post a final update once we have confirmed the issue is fully resolved.
- resolved Jul 30, 2026, 07:50 PM UTC
The Dispatch Board degradation affecting the PSA Module has been resolved. Following the hotfix, we monitored the service and confirmed the Dispatch Board is operating normally with no recurrence. All functionality is fully restored. Thank you for your patience.
Minor July 24, 2026 PSA Web — Ticketing Module Degraded Performance 3h 40m PSA Module
Started Jul 24, 2026, 01:37 PM UTC· resolved Jul 24, 2026, 05:17 PM UTC
- identified Jul 24, 2026, 01:37 PM UTC
We have identified degraded performance affecting the ticketing module in PSA Web. Our team has isolated the issue and is actively working to resolve it while monitoring closely. We will post further updates as progress is made.
- monitoring Jul 24, 2026, 04:54 PM UTC
A fix for the degraded performance affecting the PSA Web ticketing module was deployed earlier today. Ticketing is now performing normally, and we are monitoring closely to confirm the issue is fully resolved. We will post a final update once stability is confirmed.
- resolved Jul 24, 2026, 05:17 PM UTC
This incident has been resolved. The fix deployed earlier today has held through our monitoring window and the PSA Web ticketing module is fully operational. Thank you for your patience.
Minor June 29, 2026 Ticket Creation Incident - June 29th, 2026 1h 33m PSA Module
Started Jun 29, 2026, 06:30 PM UTC· resolved Jun 29, 2026, 08:04 PM UTC
- identified Jun 29, 2026, 06:30 PM UTC
We have identified an issue affecting creation of ticketing for the PSA Web platform, and our team is working to restore functionality. Please refer to this page for further updates as our fix gets tested and deployed.
- monitoring Jun 29, 2026, 07:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 08:04 PM UTC
This incident has been resolved. A full Root Cause Analysis will be available from our team, reach out to Client Success for any further questions or issues.
Major June 9, 2026 Investigating errors in PSA Web 21m PSA Module
Started Jun 09, 2026, 07:25 PM UTC· resolved Jun 09, 2026, 07:47 PM UTC
- investigating Jun 09, 2026, 07:25 PM UTC
We are currently investigating reports of errors affecting PSA Web. Our team is actively looking into the issue and we will provide an update as soon as we have more information. We apologize for any inconvenience.
- resolved Jun 09, 2026, 07:47 PM UTC
This incident has been resolved. The errors in PSA Web were caused by a component release that introduced a missing dependency. A rollback of that release has fully restored service, and PSA Web is now operating normally. A detailed root cause analysis (RCA) will follow. We apologize for any inconvenience.
Minor June 5, 2026 Investigating authentication errors in Rev.io PSA 3h 40m PSA Module
Started Jun 05, 2026, 12:53 PM UTC· resolved Jun 05, 2026, 04:33 PM UTC
- investigating Jun 05, 2026, 12:53 PM UTC
We are currently investigating a subset of authentication errors affecting Rev.io PSA. Some users may experience intermittent errors when signing in. We are actively investigating and will provide updates as more information becomes available.
- identified Jun 05, 2026, 01:26 PM UTC
We have identified the cause of the authentication errors as an issue with an authentication token rotation process, impacting a small subset of users signing in to Rev.io PSA. Our team is implementing a fix and we will share another update shortly.
- resolved Jun 05, 2026, 04:33 PM UTC
This incident has been resolved. The authentication errors were caused by an expired credential, which has been renewed. We have validated that sign-in to Rev.io PSA is functioning normally. We apologize for the disruption.
Major April 24, 2026 Azure service issues 4h 44m Rev.io Web, PSA Module, BillCenter.net Web, AgentClick Web and 3 more
Started Apr 24, 2026, 07:45 PM UTC· resolved Apr 25, 2026, 12:30 AM UTC
- investigating Apr 24, 2026, 08:57 PM UTC
Azure is currently experiencing issues in the East region. We are monitoring service statuses and our affected resources.
- identified Apr 24, 2026, 08:58 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 24, 2026, 09:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 25, 2026, 02:49 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 25, 2026, 02:50 AM UTC
This incident has been resolved.
Major April 21, 2026 PSA login looping 9m PSA Module
Started Apr 21, 2026, 05:49 PM UTC· resolved Apr 21, 2026, 05:58 PM UTC
- investigating Apr 21, 2026, 05:49 PM UTC
We are currently investigating this issue.
- identified Apr 21, 2026, 05:50 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 21, 2026, 05:58 PM UTC
Authentication issue resolved.
Minor January 22, 2026 Global Email Outages 17h 4m Rev.io Web, BillCenter.net Web, AgentClick Web
Started Jan 22, 2026, 08:46 PM UTC· resolved Jan 23, 2026, 01:50 PM UTC
- investigating Jan 22, 2026, 08:46 PM UTC
There are global email outages affecting Google Gmail, Microsoft O365 Outlook, Twilio and others. Revio's support is built on Google, and responses/email updates are not being sent. This also is preventing MFA codes for client logins. Our team is monitoring the situation and hope it will be resolved soon.
- investigating Jan 22, 2026, 10:04 PM UTC
The outage has been identified as affecting Microsoft 365 services. End users using Microsoft 365 to receive 2FA codes would not have received them. Rev.io's support has also been affected. We are continuing to monitor Microsoft's status for updates.
- monitoring Jan 22, 2026, 10:05 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jan 22, 2026, 10:06 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 23, 2026, 01:50 PM UTC
Microsoft has returned service to a healthy state.
Notice December 6, 2024 Paya Intermittent Outage - 12/6/24 20h 19m Rev.io Web
Started Dec 06, 2024, 08:45 PM UTC· resolved Dec 07, 2024, 05:05 PM UTC
- identified Dec 06, 2024, 08:45 PM UTC
Paya has alerted us of an intermittent outage from their end that started at approximately 2:15pm ET this afternoon. They are working to resolve the issue, but have not provided an ETA yet. Clients and end-customers may experience errors with payments unable to process during this time. Please refer to the Paya Maintenance & Service page below for further updates. Official Paya Alerts: https://support.paya.com/44510-knowledgebase/308786
- resolved Dec 07, 2024, 05:05 PM UTC
This incident was resolved by Paya yesterday evening. If you have any further questions or concerns, please reach out to the Client Success team.
Notice November 25, 2024 Microsoft Outlook/365 Outage 7h 50m Rev.io Web
Started Nov 25, 2024, 04:42 PM UTC· resolved Nov 26, 2024, 12:33 AM UTC
- identified Nov 25, 2024, 04:42 PM UTC
There is a large-scale Microsoft Outlook/365 outage that may affect users with Outlook email inboxes. Microsoft has not provided any ETA for this being resolved, but we have had reports of intermittent email failures from clients using Outlook inboxes for their Rev.io communication. We are tracking the incident with the DownDetector status page below: https://downdetector.com/status/outlook/
- resolved Nov 26, 2024, 12:33 AM UTC
Microsoft has resolved their outage and we expect all Outlook connections to resume normal activity. Please reach out to Client Success with any questions or concerns.