Rev.io experienced a major incident on October 1, 2026 affecting Recurring Billing, lasting 20h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 03:40 PM UTC
We are investigating reports of degraded performance affecting billing operations for a subset of customers. Affected customers may experience slower-than-normal processing and longer response times when running billing functions. Our team is actively investigating and working to restore normal performance. We will post an update as soon as we have more information.
- monitoring Oct 01, 2026, 05:36 PM UTC
We've taken corrective action on the affected resources and performance is improving. Metrics continue to recover and rise. Full recovery may take a few hours.
- resolved Oct 02, 2026, 12:10 PM UTC
This incident is resolved. We applied corrective changes to the billing infrastructure, and performance returned to normal. Billing operations have stayed stable through a full business-day cycle. Thank you for your patience.