Resideo incident

My Total Connect Comfort

Critical Resolved View vendor source →

Resideo experienced a critical incident on June 21, 2025 affecting My Total Connect Comfort Application and Total Connect Comfort International Application and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2025, 03:57 PM UTC
Resolved
Jun 21, 2025, 05:06 PM UTC
Duration
1h 8m
Detected by Pingoru
Jun 21, 2025, 03:57 PM UTC

Affected components

My Total Connect Comfort ApplicationTotal Connect Comfort International ApplicationTotal Connect Comfort International Web Portal

Update timeline

  1. investigating Jun 21, 2025, 03:57 PM UTC

    We are aware some of our customers are experiencing issues with our application. This may impact logging in and controlling your devices remotely. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may cause.

  2. resolved Jun 21, 2025, 05:06 PM UTC

    All services are running normally.