FA App

Update timeline

1. investigating Mar 04, 2026, 03:04 AM UTC

   We are aware some of our First Alert App, Resideo Smart Home App, and TC2 App customers are experiencing issues. Your device can still be used directly. We apologize for any inconvenience this may cause.

2. investigating Mar 04, 2026, 03:47 AM UTC

   Update: Users of the First Alert, Resideo Home, and TC2 applications may be experiencing issues with logging in, updating device status, and accessing Water Leak Detector, CX and VX camera features. Our teams are actively investigating and working to resolve the problem. Your device will continue to function locally and we sincerely apologize for any inconvenience this may cause. Alarm delivery is not impacted

3. identified Mar 04, 2026, 06:01 AM UTC

   Our teams continue to work to remediate the issues affecting logins, device status updates, and access to Water Leak Detector, CX, and VX camera features in the First Alert, Resideo Home, and TC2 applications. We are starting to see early signs of recovery as a result of the remediation actions underway. Resolving this remains our highest priority. We sincerely apologize for the ongoing inconvenience. Alarm Delivery is not impacted.

4. resolved Mar 04, 2026, 07:36 AM UTC

   All systems are operational.