Resideo experienced a major incident on October 29, 2025 affecting Resideo Smart Home, lasting 5h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 05:45 PM UTC
Some Resideo Smart Home App users may be experiencing login issues due to a reported Microsoft Azure/365 partial outage. We will provide updates as they become available, we apologize for the inconvenience.
- identified Oct 29, 2025, 06:02 PM UTC
Resideo Home App logins continue to be affected due to a widespread Microsoft Azure outage. We are actively monitoring the situation and will provide regular updates until it is resolved.
- identified Oct 29, 2025, 08:14 PM UTC
Due to the widespread Microsoft Azure outage, Resideo Home App users continue to be affected while attempting to login and/or register a new device. Users already logged in are not affected. The Microsoft service disruption is also impacting Resideo.com, Partsfinder.com, and BRKelectronics.com. Microsoft is currently making efforts to stabilize their systems and are observing some progress; they have stated: "At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025." We are actively monitoring the situation and will provide regular updates until it is resolved.
- resolved Oct 29, 2025, 11:36 PM UTC
All systems are operational.