Reinvent Telecom Outage History

Reinvent Telecom is up right now

Reinvent Telecom had 16 outages in the last 2 years totaling 65h 26m of downtime — averaging 0.7 incidents per month.

There were 16 Reinvent Telecom outages since June 4, 2024 totaling 65h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.reinventtelecom.com

Minor May 1, 2026

Call Impairment

Detected by Pingoru
May 01, 2026, 12:26 PM UTC
Resolved
May 01, 2026, 04:04 PM UTC
Duration
3h 37m
Affected: Inbound NationalOutbound NationalToll-Free
Timeline · 6 updates
  1. investigating May 01, 2026, 12:26 PM UTC

    We are currently investigating an issue on calls that may have no audio. We are working the issue at this time and will follow up with updates as they become available.

  2. identified May 01, 2026, 12:58 PM UTC

    The issue has been identified and we are working on a solution at this time.

  3. identified May 01, 2026, 01:01 PM UTC

    Please join our Partner Conference Bridge for live updates. Toll-Free: +1 (800) 309-2350 Conference ID: 117-0584

  4. monitoring May 01, 2026, 01:23 PM UTC

    A fix has been applied and we are monitoring at this time. RTP is flowing at this time.

  5. resolved May 01, 2026, 04:04 PM UTC

    After continuous monitoring all results have been positive and calls are completing as expected with RTP. We are resolving this intendent.

  6. postmortem May 01, 2026, 06:13 PM UTC

    Following the successful completion of the scheduled cutover for Sinch, Bandwidth, and ThinQ to cCFS, two separate voice service issues were reported the morning of May 1, 2026. The first issue resulted in one-way audio and was caused by a routing issue between the Chicago Secondary SBC and cCFS. The routing issue was identified at approximately 06:05 MST and corrected by approximately 06:12 MST, restoring call audio. The second issue affected some inbound calls over Bandwidth and was determined to be related to SBC call policy settings that required adjustment following the cutover. The policy issue was identified at approximately 07:35 MST and resolved by approximately 07:45 MST. Resolution was confirmed through testing and partner ticket validation at approximately 07:48 MST.

Read the full incident report →

Major March 3, 2026

Degraded Voice

Detected by Pingoru
Mar 03, 2026, 02:01 PM UTC
Resolved
Mar 03, 2026, 04:44 PM UTC
Duration
2h 43m
Affected: Inbound NationalOutbound National
Timeline · 5 updates
  1. investigating Mar 03, 2026, 02:01 PM UTC

    We are currently investigating a voice impairment issue. We will update as more information is available.

  2. identified Mar 03, 2026, 02:20 PM UTC

    We have identified the issue with the carrier and we are working for resolution at this time. More information will follow when available.

  3. identified Mar 03, 2026, 02:31 PM UTC

    The identified carrier is still investigating the issue at this time.

  4. monitoring Mar 03, 2026, 03:01 PM UTC

    Teams are observing expecting Inbound and Outbound Call patterns and network behavior. We will continue to monitor for prolonged stability.

  5. resolved Mar 03, 2026, 04:44 PM UTC

    After continuous monitoring with the carrier all calls are stable. We consider this matter resolved.

Read the full incident report →

Minor December 11, 2025

ORD/PHL Voice Degradation

Detected by Pingoru
Dec 11, 2025, 08:31 PM UTC
Resolved
Dec 12, 2025, 05:10 AM UTC
Duration
8h 39m
Affected: Inbound NationalOutbound NationalToll-Free
Timeline · 3 updates
  1. identified Dec 11, 2025, 08:31 PM UTC

    We have identified an issue with an L3 primary circuit. We have move traffic over to secondary and traffic has stabilized. This only affected our ORD/PHL datacenters.

  2. identified Dec 11, 2025, 08:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 12, 2025, 05:10 AM UTC

    Lumen has reported that the impairment with their service has been resolved, and traffic is flowing normally over the primary circuit. This incident is resolved.

Read the full incident report →

Major November 18, 2025

RPP Impairment

Detected by Pingoru
Nov 18, 2025, 01:22 PM UTC
Resolved
Nov 18, 2025, 04:09 PM UTC
Duration
2h 46m
Affected: Call RecordingFax ServicesIntermediaReInvent Partner Portal (RPP)
Timeline · 5 updates
  1. investigating Nov 18, 2025, 01:22 PM UTC

    We are currently investigating an issue with our RPP platform. More information will follow as it becomes available.

  2. identified Nov 18, 2025, 01:40 PM UTC

    The impairment has been identified as a global issue with Cloudflare services. This will also affect our Hosted Faxing and call recording on the Metaswitch Platform.

  3. identified Nov 18, 2025, 02:20 PM UTC

    CloudFlare at this time is still working for a resolution on this Global issue.

  4. monitoring Nov 18, 2025, 02:41 PM UTC

    Clouflare has deployed a fix and services are recovering at this time. We will continue to monitor as the recovery may be a slow role out.

  5. resolved Nov 18, 2025, 04:09 PM UTC

    All Reinvent services are stable and remain accessible. We consider this matter closed.

Read the full incident report →

Major November 7, 2025

Hosted Fax Impairment

Detected by Pingoru
Nov 07, 2025, 01:47 PM UTC
Resolved
Nov 07, 2025, 04:08 PM UTC
Duration
2h 20m
Affected: Fax Services
Timeline · 5 updates
  1. investigating Nov 07, 2025, 01:47 PM UTC

    We are currently investigating an issue with our Hosted Fax server. We will update as more information is available.

  2. identified Nov 07, 2025, 02:01 PM UTC

    We have identified the issue for the Hosted Fax service and are implementing solutions at this time. Updates will follow.

  3. identified Nov 07, 2025, 02:34 PM UTC

    We are working with the vendor at this time to restore services.

  4. monitoring Nov 07, 2025, 02:58 PM UTC

    A fix has been implemented and services are restored we will continue to monitor.

  5. resolved Nov 07, 2025, 04:08 PM UTC

    After careful monitoring system feature are behaving normally. This incident is resolved.

Read the full incident report →

Minor October 22, 2025

Metaview Web Imparment

Detected by Pingoru
Oct 22, 2025, 03:01 PM UTC
Resolved
Oct 22, 2025, 06:58 PM UTC
Duration
3h 57m
Affected: Inbound NationalCommPortalMetaview Web
Timeline · 8 updates
  1. investigating Oct 22, 2025, 03:01 PM UTC

    We are currently investigating an issue with Metaview Web Access. This is just affecting Metaview at this time. Calls are completing as expected.

  2. investigating Oct 22, 2025, 03:20 PM UTC

    We are also investigating an impairment of Inbound calling for Auto Attendants and ICM's. We will update as more information is available.

  3. investigating Oct 22, 2025, 03:42 PM UTC

    As a service to our Partners we are activating our Partner Bridge. This will allow you to stay up to date on the current situation. If you would like to join please read below for access. Toll Free: 800-309-2350 Conference Bridge ID: 1170584

  4. identified Oct 22, 2025, 04:10 PM UTC

    We have identified the impairment and we are with the vendor at this time. Updates will be provided when available.

  5. identified Oct 22, 2025, 04:32 PM UTC

    We have identified the impairment and we are with the vendor at this time. Updates will be provided when available.

  6. identified Oct 22, 2025, 05:09 PM UTC

    We are currently applying a fix at this time and awaiting the results. More updates to follow as they are available.

  7. monitoring Oct 22, 2025, 05:58 PM UTC

    A fix has been applied and we are seeing connections now stable We will continue to monitor.

  8. resolved Oct 22, 2025, 06:58 PM UTC

    This incident is now resolved. If you experience any issues please reach out to support. Thank you for your patience in this matter.

Read the full incident report →

Major October 1, 2025

Dropped Calls Reported MCU Platform

Detected by Pingoru
Oct 01, 2025, 01:15 PM UTC
Resolved
Oct 01, 2025, 05:22 PM UTC
Duration
4h 6m
Affected: Outbound NationalMyCloud Inbound National
Timeline · 8 updates
  1. investigating Oct 01, 2025, 01:15 PM UTC

    We are currently investigating an issue with dropped calls on our MCU Platform. Updates will follow as information is available.

  2. investigating Oct 01, 2025, 01:45 PM UTC

    We are continuing to research the issue at this time. Updates will follow when available.

  3. investigating Oct 01, 2025, 02:10 PM UTC

    We have discovered in our process that call queues are affected only. Direct calls to customer will process as normal. We are still in investigating the issue.

  4. investigating Oct 01, 2025, 02:39 PM UTC

    We are continuing to research the issue at this time. Updates will follow when available.

  5. identified Oct 01, 2025, 03:04 PM UTC

    We have identified the issue and we are working with our vendor at this time. Updates will follow as they are readily available.

  6. identified Oct 01, 2025, 03:40 PM UTC

    We are currently still working with the vendor at this time.

  7. monitoring Oct 01, 2025, 04:15 PM UTC

    A fix has been implemented with positive feedback and we are monitoring the results. If you experience any issues please notify us.

  8. resolved Oct 01, 2025, 05:22 PM UTC

    All testing has produced positive results after fix was put in place. We are considering this impairment resolved.

Read the full incident report →

Minor June 4, 2025

MCU Calling Anomalies

Detected by Pingoru
Jun 04, 2025, 04:18 PM UTC
Resolved
Jun 04, 2025, 07:13 PM UTC
Duration
2h 54m
Affected: MyCloud Inbound NationalMyCloud Toll-Free
Timeline · 5 updates
  1. investigating Jun 04, 2025, 04:18 PM UTC

    We are currently investigating inbound calling anomalies with in our MCU Platform. More information to follow as it becomes available.

  2. identified Jun 04, 2025, 04:50 PM UTC

    The issue has been identified and we are working to a fix at this time. More information to follow as it becomes available.

  3. identified Jun 04, 2025, 05:40 PM UTC

    We are currently still working on a fix with the issue identified for the MCU Platform. More updates will follow as they are available.

  4. monitoring Jun 04, 2025, 06:01 PM UTC

    A fix was implemented and we are monitoring the results. If you experience any issue please do no hesitate to reach out to our support team.

  5. resolved Jun 04, 2025, 07:13 PM UTC

    We have monitored the fix and all has been verifying stable at this time. Closing this incident.

Read the full incident report →

Critical February 27, 2025

MyCloud UCASS Imparment

Detected by Pingoru
Feb 27, 2025, 11:39 PM UTC
Resolved
Feb 28, 2025, 03:18 AM UTC
Duration
3h 38m
Affected: Outbound NationalMyCloud Inbound NationalMyCloud Toll-FreeMyCloud MobileMyCloud Desktop
Timeline · 3 updates
  1. investigating Feb 27, 2025, 11:39 PM UTC

    At this time we are investigating an impairment with our MyCloud UCASS services. Will will update as more information is available.

  2. monitoring Feb 28, 2025, 12:02 AM UTC

    A fix was implemented and we are monitoring the results.

  3. resolved Feb 28, 2025, 03:18 AM UTC

    After extensive monitoring we are considering this impairment resolved.

Read the full incident report →

Critical February 26, 2025

MyCloud Messenger Impairment

Detected by Pingoru
Feb 26, 2025, 11:40 PM UTC
Resolved
Feb 27, 2025, 03:54 AM UTC
Duration
4h 14m
Affected: MyCloud Messenger
Timeline · 3 updates
  1. identified Feb 26, 2025, 11:40 PM UTC

    We have identified an issue with the MyCloud Messaging Platform and access is not available at this time. We will update accordingly as more information is available.

  2. monitoring Feb 27, 2025, 12:14 AM UTC

    Services has been restored and access to the site is now available at this time. We will continue to monitor.

  3. resolved Feb 27, 2025, 03:54 AM UTC

    We have monitored the fix extensively and this impairment is now considered resolved.

Read the full incident report →

Minor February 18, 2025

MyCloud Desktop/Mobile and Provisioning Services

Detected by Pingoru
Feb 18, 2025, 12:38 PM UTC
Resolved
Feb 18, 2025, 07:23 PM UTC
Duration
6h 45m
Affected: MyCloud MobileMyCloud Desktop
Timeline · 3 updates
  1. investigating Feb 18, 2025, 12:38 PM UTC

    We are currently investigating an issue on access to the MyCloud Desktop, Mobile, and provisioning Portals. We have teams engaged and working on this at this time. More information will follow as it becomes available.

  2. monitoring Feb 18, 2025, 01:13 PM UTC

    A fix has been implemented and we are monitoring the results at this time. MyCloud functions are operational.

  3. resolved Feb 18, 2025, 07:23 PM UTC

    After heavy monitoring all systems are behaving normally at this time. We consider this incident resolved.

Read the full incident report →

Notice February 12, 2025

Max UC Chat Service Impairment

Detected by Pingoru
Feb 12, 2025, 05:34 PM UTC
Resolved
Feb 12, 2025, 07:28 PM UTC
Duration
1h 53m
Affected: Max UC
Timeline · 4 updates
  1. investigating Feb 12, 2025, 05:34 PM UTC

    At this time we are investigating an impairment for some customers with the Max UC Chat Service. Calls will still process as normal through Max UC. Chat only affected.

  2. investigating Feb 12, 2025, 05:58 PM UTC

    We are continuing to investigate this issue. We will provide more information as it becomes available.

  3. monitoring Feb 12, 2025, 06:18 PM UTC

    A fix has been implemented and we are showing patterns return to normal. We will continue to monitor these results.

  4. resolved Feb 12, 2025, 07:28 PM UTC

    During the monitor patterns remain to be normal. We consider this matter resolved.

Read the full incident report →

Minor November 27, 2024

Intermedia Connection Impairment

Detected by Pingoru
Nov 27, 2024, 03:05 PM UTC
Resolved
Nov 27, 2024, 09:22 PM UTC
Duration
6h 16m
Affected: Intermedia
Timeline · 3 updates
  1. investigating Nov 27, 2024, 03:05 PM UTC

    We are currently investigating an issue with some customers having an impairment in regards to their connection with Intermedia at this time. More information will come in as it is available.

  2. monitoring Nov 27, 2024, 03:32 PM UTC

    All Intermedia services are now up and function at this time. We will continue to monitor the services.

  3. resolved Nov 27, 2024, 09:22 PM UTC

    All Intermedia Services are maintaining affiance at this time. We consider this matter resolved.

Read the full incident report →

Major August 26, 2024

Service Advisory - ServiceNow Portal Impairment

Detected by Pingoru
Aug 26, 2024, 08:05 PM UTC
Resolved
Aug 26, 2024, 09:54 PM UTC
Duration
1h 48m
Affected: ServiceNow Portal
Timeline · 2 updates
  1. identified Aug 26, 2024, 08:05 PM UTC

    Reinvent Reseller Partner, Please be advised that we have identified an issue with our ServiceNow cloud instance, which serves trouble ticketing/Incident management. Updates to follow. Thank you for your understanding as we continue to optimize our network for the best reliability and service. Please contact our Support line at 855.245.1433 if you require any further information or support.

  2. resolved Aug 26, 2024, 09:54 PM UTC

    ServiceNow has identified the issue and a fix has been deployed. We will continue to monitor and provide updates.

Read the full incident report →

Notice July 19, 2024

Microsoft/CrowdStrike Incident

Detected by Pingoru
Jul 19, 2024, 01:46 PM UTC
Resolved
Jul 19, 2024, 05:37 PM UTC
Duration
3h 51m
Affected: Intermedia
Timeline · 3 updates
  1. monitoring Jul 19, 2024, 01:46 PM UTC

    We are aware of an issue with Microsoft. We want to update you on the significant global outage affecting services due to a recent CrowdStrike update. This issue has disrupted many businesses worldwide, including airlines, banks, and technology companies. CrowdStrike has identified, isolated, and deployed a fix for the issue. ReInvent Switching Network is operating at normal parameters at this time. We will continue to monitor the issue.

  2. monitoring Jul 19, 2024, 01:50 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jul 19, 2024, 05:37 PM UTC

    The issue has been identified, isolated and a fix has been deployed by CrowdStrike. Key Points: - Our services: Completely unaffected and operating smoothly. - Potential external issues: Some users might have experience difficulties due to their local carrier's involvement with the CrowdStrike outage. This message is intended to keep you informed about the wider situation. Rest assured, our team is continuously monitoring our systems to ensure they remain stable and reliable

Read the full incident report →

Minor June 4, 2024

Inbound & Outbound Voice Bandwidth

Detected by Pingoru
Jun 04, 2024, 08:37 PM UTC
Resolved
Jun 05, 2024, 02:27 AM UTC
Duration
5h 50m
Affected: Inbound NationalOutbound National
Timeline · 4 updates
  1. investigating Jun 04, 2024, 08:37 PM UTC

    Bandwidth teams are investigating an inbound calling incident impacting inbound calls to the Bandwidth Network. At this time this has degraded some of the voice calling experience. We will update as more information is available.

  2. investigating Jun 04, 2024, 09:14 PM UTC

    Bandwidth teams continue to investigate inbound & outbound calling incidents impacting calls to and from the Bandwidth Network. We will continue to update as they pass more information. Thank you for your patience.

  3. identified Jun 04, 2024, 10:25 PM UTC

    Bandwidth teams have identified the source of this incident as an off network vendor. We continue to work with this partner to restore expected calling behaviors.

  4. resolved Jun 05, 2024, 02:27 AM UTC

    Bandwidth has reported that the issue with the off network vendor has been resolved.

Read the full incident report →