Reinvent Telecom incident

Hosted Fax Impairment

Resolved after 2 hours 20 minutes, affecting Fax Services, on November 7, 2025.

resolved Nov 07, 2025, 04:08 PM UTC

After careful monitoring system feature are behaving normally. This incident is resolved.

Started
Nov 07, 2025, 01:47 PM UTC
Resolved
Nov 07, 2025, 04:08 PM UTC
Duration
2h 20m
Detected by Pingoru
Nov 07, 2025, 01:47 PM UTC

Affected components

Fax Services

Update timeline

  1. investigating Nov 07, 2025, 01:47 PM UTC

    We are currently investigating an issue with our Hosted Fax server. We will update as more information is available.

  2. identified Nov 07, 2025, 02:01 PM UTC

    We have identified the issue for the Hosted Fax service and are implementing solutions at this time. Updates will follow.

  3. identified Nov 07, 2025, 02:34 PM UTC

    We are working with the vendor at this time to restore services.

  4. monitoring Nov 07, 2025, 02:58 PM UTC

    A fix has been implemented and services are restored we will continue to monitor.

  5. resolved Nov 07, 2025, 04:08 PM UTC

    After careful monitoring system feature are behaving normally. This incident is resolved.

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