Reinvent Telecom experienced a major incident on November 7, 2025 affecting Fax Services, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Services
Update timeline
- investigating Nov 07, 2025, 01:47 PM UTC
We are currently investigating an issue with our Hosted Fax server. We will update as more information is available.
- identified Nov 07, 2025, 02:01 PM UTC
We have identified the issue for the Hosted Fax service and are implementing solutions at this time. Updates will follow.
- identified Nov 07, 2025, 02:34 PM UTC
We are working with the vendor at this time to restore services.
- monitoring Nov 07, 2025, 02:58 PM UTC
A fix has been implemented and services are restored we will continue to monitor.
- resolved Nov 07, 2025, 04:08 PM UTC
After careful monitoring system feature are behaving normally. This incident is resolved.