Reinvent Telecom incident

Degraded Voice

Resolved after 2 hours 43 minutes, affecting Inbound National and Outbound National, on March 3, 2026.

resolved Mar 03, 2026, 04:44 PM UTC

After continuous monitoring with the carrier all calls are stable. We consider this matter resolved.

Started
Mar 03, 2026, 02:01 PM UTC
Resolved
Mar 03, 2026, 04:44 PM UTC
Duration
2h 43m
Detected by Pingoru
Mar 03, 2026, 02:01 PM UTC

Affected components

Inbound NationalOutbound National

Update timeline

  1. investigating Mar 03, 2026, 02:01 PM UTC

    We are currently investigating a voice impairment issue. We will update as more information is available.

  2. identified Mar 03, 2026, 02:20 PM UTC

    We have identified the issue with the carrier and we are working for resolution at this time. More information will follow when available.

  3. identified Mar 03, 2026, 02:31 PM UTC

    The identified carrier is still investigating the issue at this time.

  4. monitoring Mar 03, 2026, 03:01 PM UTC

    Teams are observing expecting Inbound and Outbound Call patterns and network behavior. We will continue to monitor for prolonged stability.

  5. resolved Mar 03, 2026, 04:44 PM UTC

    After continuous monitoring with the carrier all calls are stable. We consider this matter resolved.

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