Reinvent Telecom incident

ORD/PHL Voice Degradation

Minor Resolved View vendor source →

Reinvent Telecom experienced a minor incident on December 11, 2025 affecting Inbound National and Outbound National and 1 more component, lasting 8h 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 08:31 PM UTC
Resolved
Dec 12, 2025, 05:10 AM UTC
Duration
8h 39m
Detected by Pingoru
Dec 11, 2025, 08:31 PM UTC

Affected components

Inbound NationalOutbound NationalToll-Free

Update timeline

  1. identified Dec 11, 2025, 08:31 PM UTC

    We have identified an issue with an L3 primary circuit. We have move traffic over to secondary and traffic has stabilized. This only affected our ORD/PHL datacenters.

  2. identified Dec 11, 2025, 08:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 12, 2025, 05:10 AM UTC

    Lumen has reported that the impairment with their service has been resolved, and traffic is flowing normally over the primary circuit. This incident is resolved.