Reinvent Telecom experienced a minor incident on October 22, 2025 affecting Inbound National and CommPortal and 1 more component, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 22, 2025, 03:01 PM UTC
We are currently investigating an issue with Metaview Web Access. This is just affecting Metaview at this time. Calls are completing as expected.
- investigating Oct 22, 2025, 03:20 PM UTC
We are also investigating an impairment of Inbound calling for Auto Attendants and ICM's. We will update as more information is available.
- investigating Oct 22, 2025, 03:42 PM UTC
As a service to our Partners we are activating our Partner Bridge. This will allow you to stay up to date on the current situation. If you would like to join please read below for access. Toll Free: 800-309-2350 Conference Bridge ID: 1170584
- identified Oct 22, 2025, 04:10 PM UTC
We have identified the impairment and we are with the vendor at this time. Updates will be provided when available.
- identified Oct 22, 2025, 04:32 PM UTC
We have identified the impairment and we are with the vendor at this time. Updates will be provided when available.
- identified Oct 22, 2025, 05:09 PM UTC
We are currently applying a fix at this time and awaiting the results. More updates to follow as they are available.
- monitoring Oct 22, 2025, 05:58 PM UTC
A fix has been applied and we are seeing connections now stable We will continue to monitor.
- resolved Oct 22, 2025, 06:58 PM UTC
This incident is now resolved. If you experience any issues please reach out to support. Thank you for your patience in this matter.