Reinvent Telecom experienced a major incident on October 1, 2025 affecting Outbound National and MyCloud Inbound National, lasting 4h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2025, 01:15 PM UTC
We are currently investigating an issue with dropped calls on our MCU Platform. Updates will follow as information is available.
- investigating Oct 01, 2025, 01:45 PM UTC
We are continuing to research the issue at this time. Updates will follow when available.
- investigating Oct 01, 2025, 02:10 PM UTC
We have discovered in our process that call queues are affected only. Direct calls to customer will process as normal. We are still in investigating the issue.
- investigating Oct 01, 2025, 02:39 PM UTC
We are continuing to research the issue at this time. Updates will follow when available.
- identified Oct 01, 2025, 03:04 PM UTC
We have identified the issue and we are working with our vendor at this time. Updates will follow as they are readily available.
- identified Oct 01, 2025, 03:40 PM UTC
We are currently still working with the vendor at this time.
- monitoring Oct 01, 2025, 04:15 PM UTC
A fix has been implemented with positive feedback and we are monitoring the results. If you experience any issues please notify us.
- resolved Oct 01, 2025, 05:22 PM UTC
All testing has produced positive results after fix was put in place. We are considering this impairment resolved.