Resolved after 2 hours 46 minutes, affecting Call Recording and Fax Services and 1 more, on November 18, 2025.
All Reinvent services are stable and remain accessible. We consider this matter closed.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:22 PM UTC
We are currently investigating an issue with our RPP platform. More information will follow as it becomes available.
- identified Nov 18, 2025, 01:40 PM UTC
The impairment has been identified as a global issue with Cloudflare services. This will also affect our Hosted Faxing and call recording on the Metaswitch Platform.
- identified Nov 18, 2025, 02:20 PM UTC
CloudFlare at this time is still working for a resolution on this Global issue.
- monitoring Nov 18, 2025, 02:41 PM UTC
Clouflare has deployed a fix and services are recovering at this time. We will continue to monitor as the recovery may be a slow role out.
- resolved Nov 18, 2025, 04:09 PM UTC
All Reinvent services are stable and remain accessible. We consider this matter closed.
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