Redtail experienced a minor incident on June 2, 2026 affecting Redtail CRM, lasting 29d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 04:18 PM UTC
Multi-factor authentication (MFA) for Redtail CRM and emails sent from Redtail CRM (including password reset emails and notifications) are currently experiencing intermittent issues. Some clients may have difficulty accessing their accounts or receiving CRM-generated emails. We are actively working to restore full functionality and apologize for any inconvenience. Thank you for your patience.
- identified Jun 03, 2026, 12:35 AM UTC
We have identified that delays or issues with multi-factor authentication (MFA) for Redtail CRM and emails sent from Redtail CRM (including password reset emails and notifications) are being filtered or quarantined by select email security providers. While we continue working with our vendors to improve delivery, some users may experience intermittent delays. As a temporary workaround, we recommend contacting your email provider (e.g., Smarsh or Mimecast) to request whitelisting of the following domains to help ensure timely delivery: - redtailemail.com - redtailtechnology.com We appreciate your patience as we continue monitoring and working toward full resolution.
- resolved Jul 01, 2026, 06:30 PM UTC
This incident has been resolved.