Rapid7 incident

InsightVM Cloud Reporting Page Loading Issues (AP)

Major Resolved View vendor source →

Rapid7 experienced a major incident on October 16, 2025 affecting User Interface, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 10:07 PM UTC
Resolved
Oct 17, 2025, 12:12 AM UTC
Duration
2h 5m
Detected by Pingoru
Oct 16, 2025, 10:07 PM UTC

Affected components

User Interface

Update timeline

  1. investigating Oct 16, 2025, 10:07 PM UTC

    We are currently investigating an issue where the cloud reporting page is failing to load or is unavailable for some users. During this time, users may be unable to generate new cloud reports. Our engineers are diagnosing the issue to determine the root cause and restore functionality.

  2. monitoring Oct 16, 2025, 10:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2025, 12:12 AM UTC

    This incident has been resolved.