Quickpay incident

Quickpay Shopify - Service Disruption

Minor Resolved

Quickpay experienced a minor incident on September 22, 2026 affecting API, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 06:50 AM UTC
Resolved
Sep 22, 2026, 10:34 AM UTC
Duration
3h 43m
Detected by Pingoru
Sep 22, 2026, 06:50 AM UTC

Affected components

API

Update timeline

  1. identified Sep 22, 2026, 06:50 AM UTC

    We're currently experiencing disruptions with Shopify. Analysis is ongoing. The processing itself is not affected.

  2. resolved Sep 22, 2026, 10:34 AM UTC

    This incident has been resolved. We fixed the disruptions affecting the Vipps, Swish, and MobilePay Online payment apps within QuickPay's Shopify processing. If you are affected, please uninstall and reinstall the affected app(s) using your Shopify Admin user to resolve the issue. Please note that simply disabling and re-enabling the app will not fix the problem. A full uninstall and reinstall is required. Once you are logged into QuickPay Manager, go to Settings, click External Integrations, and select Shopify. For the affected store(s), please follow these steps: 1. Click "Delete app" 2. Click "Show not installed apps" 3. Install the required app Any affected failed transactions must be cancelled to avoid duplicate transactions.