Quickpay incident

Connection issue to Nets platform

Minor Resolved

Quickpay experienced a minor incident on October 12, 2026 affecting API and Payment and 1 more component, lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 07:30 AM UTC
Resolved
Oct 12, 2026, 12:59 PM UTC
Duration
5h 29m
Detected by Pingoru
Oct 12, 2026, 07:30 AM UTC

Affected components

APIPayment3rd party services

Update timeline

  1. identified Oct 12, 2026, 07:30 AM UTC

    Payments processed via the Nets acquirer are currently experiencing problems due to a connection issue. We will post another update as soon as we have more information.

  2. monitoring Oct 12, 2026, 11:04 AM UTC

    Since 10:49 CEST, no further errors have been observed on payments processed via the Nets acquirer connection. We are continuing to monitor the situation closely and are in contact with Nets about the root cause on their side.

  3. resolved Oct 12, 2026, 12:59 PM UTC

    This incident has been resolved.